Operations Supervisor

Canada Drayage Inc; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

Canada Drayage Inc. is looking for an Operations Supervisor to manage daily operations at their Halifax terminal. The role involves overseeing dispatch, addressing driver and customer needs, and ensuring accurate updates in the TMS. Ideal candidates will have a strong background in trucking operations and leadership skills.

Qualifications

• Minimum 3 years in dispatch or trucking operations.
• At least 1 year in a supervisory role.
• Strong knowledge of transportation management systems.

Responsibilities

• Supervise daily dispatch operations.
• Respond to driver and customer inquiries.
• Ensure timely updates in the TMS.

Skills

Problem Solving

Communication

Leadership

Time Management

Attention to Detail

Education

Post-secondary education

Tools

Trinium

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

Direct message the job poster from Canada Drayage Inc

Canada Drayage Inc. (CDI) is seeking an experienced and highly organized Operations Supervisor to oversee daily operations at our Halifax terminal. This individual will be responsible for managing the dispatch function, responding to driver and customer needs, and ensuring timely and accurate updates in our TMS. The ideal candidate is a confident communicator, skilled problem solver, and proven team leader with experience in trucking operations.

Key Responsibilities:

• Supervise daily dispatch operations to ensure efficient and on-time execution of all shipments.
• Act as the first point of contact for drivers regarding operational issues, questions, and concerns.
• Respond promptly to customer inquiries and provide accurate status updates.
• Ensure all updates in Trinium (our TMS) are completed accurately and on time to support head office reporting.
• Manage and mentor a team consisting of one dispatcher and approximately 30 owner-operators.
• Monitor workload distribution and adjust resources as needed to maintain service levels.
• Work collaboratively with internal departments to support service delivery, compliance, and profitability.
• Escalate operational challenges to the General Manager, as required.

Qualifications:

• Minimum 3 years of experience in dispatch or trucking operations, with at least 1 year in a supervisory or team lead role.
• Strong working knowledge of Trinium or similar transportation management systems.
• Proficiency in Microsoft Outlook and Microsoft Teams (advanced level).
• Intermediate proficiency in Microsoft Excel; working knowledge of other Microsoft applications.
• Post-secondary education preferred.
• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Effective time management and ability to prioritize in a fast-paced environment.
• High attention to detail and organizational skills.
• Proven ability to identify problems, analyze root causes, and implement effective solutions.
• Understanding of basic profit and loss principles related to operational decisions.

Compensation:

Compensation will be commensurate with experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

• Industries

  Truck Transportation

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