Operations Supervisor (CDI Halifax)

Challenger Motor Freight Inc; Halifax; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in the transportation sector is seeking an Operations Supervisor for their Halifax terminal. The ideal candidate will manage dispatch operations, respond to customer inquiries, and mentor a team of dispatchers and owner-operators. This role requires strong communication and leadership skills, along with experience in trucking operations and TMS management. The Operations Supervisor will ensure timely updates and efficient service delivery while collaborating with internal departments to maintain compliance and profitability.

Qualifications

• Minimum 3 years in dispatch or trucking operations, with 1 year in a supervisory role.
• Strong working knowledge of Trinium or similar TMS.

Responsibilities

• Supervise daily dispatch operations for efficient shipment execution.
• Act as first contact for drivers regarding operational issues.

Skills

Communication

Leadership

Problem Solving

Time Management

Organizational Skills

Education

Post-secondary education

Tools

Trinium

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

Position Overview:

Canada Drayage Inc. (CDI) is seeking an experienced and highly organized Operations Supervisor to oversee daily operations at our Halifax terminal. This individual will be responsible for managing the dispatch function, responding to driver and customer needs, and ensuring timely and accurate updates in our TMS. The ideal candidate is a confident communicator, skilled problem solver, and proven team leader with experience in trucking operations.

Key Responsibilities:

• Supervise daily dispatch operations to ensure efficient and on-time execution of all shipments.
• Act as the first point of contact for drivers regarding operational issues, questions, and concerns.
• Respond promptly to customer inquiries and provide accurate status updates.
• Ensure all updates in Trinium (our TMS) are completed accurately and on time to support head office reporting.
• Manage and mentor a team consisting of one dispatcher and approximately 30 owner-operators.
• Monitor workload distribution and adjust resources as needed to maintain service levels.
• Work collaboratively with internal departments to support service delivery, compliance, and profitability.
• Escalate operational challenges to the General Manager, as required.

Qualifications:

• Minimum 3 years of experience in dispatch or trucking operations, with at least 1 year in a supervisory or team lead role.
• Strong working knowledge of Trinium or similar transportation management systems.
• Proficiency in Microsoft Outlook and Microsoft Teams (advanced level).
• Intermediate proficiency in Microsoft Excel; working knowledge of other Microsoft applications.
• Post-secondary education preferred.

Key Competencies:

• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Effective time management and ability to prioritize in a fast-paced environment.
• High attention to detail and organizational skills.
• Proven ability to identify problems, analyze root causes, and implement effective solutions.
• Understanding of basic profit and loss principles related to operational decisions.

Compensation:

Compensation will be commensurate with experience.