Operations Supervisor

Harbour Link Container Services Inc.; Delta; On-site; CAD 55,000 - 75,000; Full time

Job summary

Harbour Link Container Services Inc. in Delta, BC is seeking an Operations Supervisor to lead warehouse functions, coordinate trans-loading activities and support CBSA examinations with minimal supervision.

You will supervise staff, promote safety, and collaborate across departments to ensure timely cargo handling and high-quality service for Harbour Link and Tidewater customers. This is a full-time on-site role requiring a proactive, hands-on leader who can optimize productivity and manage

Qualifications

• Lift up to 50 lbs and work in a fast-paced environment.
• Previous customer service experience is an asset.
• Forklift experience is an asset.
• Pass CBSA Background Clearance.
• Pass pre-employment physical demands analysis.

Responsibilities

• Lead and supervise the workforce to optimize productivity and quality.
• Support the Safety program and uphold safety standards.
• Provide professional service to Harbour Link and Tidewater customers.
• Cross-train staff and coordinate with departments for seamless communication.
• Address employee issues promptly and manage labor overtime and costs.
• Coach and develop staff to meet company goals.
• Maintain performance by monitoring and appraising results.

Skills

Leadership

Customer service

Team supervision

Communication

Problem solving

Coaching

Safety awareness

Tools

Forklift

Job description

Career Opportunity

We have an exciting opportunity for a Operations Supervisor to join our Tidewater team, reporting to the Operations Manager. The successful candidate must be an enthusiastic and motivated self-starter able to work with minimal supervision. Performing a full range of warehouse functions related to the movement and handling of all forms of cargo and other goods associated with trans-loading, warehousing and the examination of containerized cargo. The work involves assisting CBSA staff in the movement and handling of containerized cargo for examination, and the trans-loading of cargo between containers and other forms of transport in readiness for on carriage to destination.

Job Duties

• To provide leadership and supervise the workforce in a manner to ensure a seamless and efficient workflow that optimizes productivity and results in the quality of work performance exceeding company and customer expectations.
• To support the Safety program as directed
• To support the Commercial customers of Harbour Link and Tidewater to the level they expect with professionalism and a positive proactive approach to service
• To cross train staff and collaborate with other departments to achieve seamless communication to maximize the fluidity in all aspects of the company operations as needed.
• To address employee’s issues and concerns in a timely cooperative manner to foster effective employee relations and reduce non-productive time
• To control and minimize labor overtime, premium freight and repair expenses.
• To encourage leadership, self-motivation and training of staff to accomplish the company goals and objectives.
• Maintain the required job results by coaching, counseling and disciplining employees, planning, monitoring and appraising job results.

Qualifications

• Ability to lift up to 50 lbs
• Ability to work in a fast paced environment
• Previous customer service experience would be an asset
• Fork lift experience would be an asset
• Pass CBSA Background Clearance
• Pass pre-employment physical demands analysis

Hours

Full – time Monday to Friday. Shift Schedule: Morning or Afternoon shift; to be determined based on operational needs.

Location

2929 41B Street Delta

Tidewater wishes to thank all applicants; however only shortlisted candidates will be contacted. The above statements are intended to provide a general guideline of activities, duties and responsibilities required of warehouse associate. It is not intended to be an exhaustive list of all responsibilities. Tidewater is an equal opportunity employer.