Operations Supervisor

Blu Planet Recycling Inc; Calgary; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Health, Dental & Vision

Health Spending Account

Group Retirement Savings Plan

Profit-sharing Program

Gym membership reimbursement

Paid vacation days

On-site parking

Annual bonuses

Competitive compensation

Job summary

BluPlanet Recycling is seeking an Operations Supervisor in Calgary, AB, for full-time work with supportive leadership and a strong focus on safety and efficiency. You will oversee daily service delivery, supervise field staff, and coordinate with operations, business development, and customer service to optimize routes and improve performance.

The role emphasizes real-time problem solving, safety compliance, and ongoing process improvements to enhance productivity and customer satisfaction.

Qualifications

• Post-secondary education in Operations, Logistics, Business; strong asset.
• 3–5 years in operations, logistics, or field-based service, waste management preferred.
• 2+ years of leadership/supervisory experience in fast-paced environments.
• Strong communication, organization, and problem‑solving skills.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Supervise, schedule, and assign drivers and assistants across routes.
• Provide real-time operational direction and resolve issues as they arise.
• Ensure access, equipment, and documentation are prepared for new programs.
• Monitor daily performance, attendance, and safety compliance.
• Lead audits of inspections and safety checks with drivers.
• Oversee route planning, maintenance, and coordination with vendors.
• Track KPIs and report trends to management; support program improvements.
• Coordinate changes in operational systems and communicate with field teams.
• Lead change management for route optimization and tech adoption.

Skills

Leadership

Scheduling

Problem-solving

Communication

Organizational skills

Adaptability

Education

Post-secondary education in Operations/Logistics/Business

Tools

Routing software

Tablets/handheld devices

Office applications

Job description

Operations (Support) Full Time Calgary, AB $70,000 - $80,000 CAD per year

Are you ready to make a difference in the recycling and waste management industry?

At BluPlanet Recycling, we believe that every team member plays a vital role in shaping a sustainable future. As a recognized leader in Calgary, Alberta’s recycling and waste management industry, we are excited to expand our team of dedicated professionals who share our passion for exceptional service and sustainability. Here, you’ll find a supportive and dynamic workplace culture that not only values your commitment to clients but also empowers you to make a meaningful impact in the community.

If you take pride in leading teams, driving operational excellence, and ensuring safe, reliable service delivery, we’d love to hear from you!

Why Join Us?

• Competitive Compensation: Starting rate at $70,000.00-$80,000.00/year (negotiable based on experience)
• Comprehensive Benefits: Health, Dental, and Vision coverage, Health Spending Account (HSA), Group Retirement Savings Plan (GRSP), and Profit-sharing Program
• Work-Life Balance: Gym membership reimbursement, paid vacation days and regular work week schedule
• Other Perks: On-site parking and annual bonuses

Position Overview:

The Operations Supervisor plays a key leadership role in ensuring efficient, safe, and reliable waste and recycling operations. This position oversees daily service delivery, supervises field staff, and acts as the primary link between operations, business development, and customer service. The Supervisor ensures routes are optimized, service standards are met, and continuous improvements are implemented to enhance productivity, safety, and customer satisfaction.

Key Responsibilities:

• Supervise, schedule, and assign drivers and driver assistants to routes across all service streams (Organics, Recycling, Garbage).
• Provide real-time operational direction, resolving staffing, access, and service issues as they arise.
• Ensure keys, access codes, equipment, and documentation are available for new programs and ongoing operations.
• Monitor daily performance, attendance, and compliance with safety and operational standards.
• Support audits of pre- and post-trip inspections, including spot checks with drivers to ensure accuracy and safety compliance.

Operations & Logistics Oversight

• Oversee route planning, call-ins, rescheduling, and adjustments to maximize efficiency and service reliability.
• Coordinate vehicle maintenance, repairs, rentals, and in-field equipment swaps (including external contractors such as tow trucks or equipment providers).
• Monitor and maintain operational technology (tablets, routing software, and systems), including troubleshooting and follow-up with IT or vendors.
• Track operational KPIs including missed collections, response times, productivity, and service quality, and report trends to management.
• Collaborate with Business Development on the implementation of new programs and service improvements.
• Oversee service changes in operational systems (e.g., Trux), ensuring accurate data, documentation, and communication to field teams.
• Identify inefficiencies and propose process improvements to enhance safety, cost control, and operational effectiveness.
• Lead change management initiatives related to route optimization, technology adoption, and service expansion.

Customer & Field Support

• Act as the primary escalation point for service-related issues from field staff and external contacts.
• Oversee the intake, scheduling, and resolution of missed collections, access issues, bin concerns, and special service requests.
• Ensure timely communication with internal teams and partners regarding service delivery updates and changes.

Leadership & Team Development

• Provide coaching, feedback, and support to drivers and operations staff to promote accountability, engagement, and performance.
• Participate in employee engagement initiatives and foster a culture of safety, collaboration, and continuous improvement.
• Support training initiatives and ensure compliance with company policies, safety standards, and regulations.
• Perform other related duties as required or assigned.

Job Requirements:

• Post-secondary education in Operations, Logistics, Business, or a related field is considered a strong asset.
• Minimum 3 to 5 years of experience in operations, logistics, or field-based service environments; services or waste management experience is an asset.
• Minimum 2+ years of leadership or supervisory experience overseeing personnel in a fast-paced operational environment.
• Strong organizational, scheduling, and problem‑solving skills with the ability to manage competing priorities.
• Excellent communication skills across in‑person, phone, email, and digital platforms.
• Demonstrated ability to work under pressure, make real‑time decisions, and adapt to changing operational demands.
• Proficiency with operational systems, routing software, and standard office applications.
• Strong understanding of safety compliance, equipment management, and performance monitoring.
• Availability to work approximately 10:00 AM to 6:00 PM, with flexibility based on operational requirements and business needs.

*** Please note that this job description is not exhaustive and may be subject to change.

At BluPlanet Recycling, we are an inclusive and diverse team with an entrepreneurial spirit. Accountability, Safety, and Care are fundamental to our culture and our operations. As an equal opportunity employer, we encourage all qualified applicants to apply, to help us build a diverse workforce that reflects the communities where we live and work.

Must be legally authorized to work in Canada. BluPlanet Recycling is unable to assist candidates in obtaining Canadian work authorization.