Operations Specialist

Opendoor; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Opendoor is expanding its Toronto Operations team and is seeking an Operations Specialist to own critical workflows in the transaction lifecycle. You will manage high-volume cases, perform quality checks on listings, and ensure AI-driven processes meet our quality bar before buyers see listings.

You will thrive in a fast-paced, detail-oriented environment, collaborate across teams, and adapt to new tools as Opendoor consolidates its tooling stack.

Qualifications

• Experience coordinating multiple workstreams to deadlines.
• Excellent written and verbal communication across teams.
• Ability to persist through exceptions and escalations.
• Comfort using AI-assisted workflows to improve efficiency.
• Strong documentation habits for a large portfolio.

Responsibilities

• Own end-to-end execution of getting homes listed and on market; handle exceptions, escalations, and anything outside automated processes.
• Quality-check listings before they go live: photos, listing data, descriptions, and documents; sign-off ownership.
• Validate AI-generated outputs; ensure quality, accuracy, and effectiveness before downstream impact.
• Manage a high volume of open cases with firm deadlines.
• Serve as go-to for listing questions; investigate, elevate, and drive to a resolution.
• Cross-train across workflows to cover volume variability.
• Identify process gaps and provide feedback on tool or workflow improvements.

Skills

Project management

Attention to detail

Communication

Problem solving

Adaptability

Tools

AI tools

Job description

About Opendoor

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About Opendoor

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About The Role

Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. You own the more difficult half: exceptions, escalations, and the quality bar that determines whether a listing is good enough to put in front of a buyer. We're looking for someone who cares about the details, moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems.

What You'll Do

• Own end-to-end execution of getting homes listed and on market; handle exceptions, escalations, and anything that falls outside automated processes
• Quality-check listings before they go live: photos, listing data, descriptions, and documents and own the sign-off
• Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
• Manage a high volume of open cases simultaneously against firm deadlines
• Serve as the go-to for listing questions across the business; investigate what's raised, elevate what's broken, and drive it to an answer
• Cross-train across workflows to cover volume variability
• Identify process gaps and give feedback on where tools or workflows need to improve

What You'll Need

• Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you
• Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
• Persistence and follow-through when working through exceptions
• High accountability and urgency around deadlines with direct customer impact
• Strong communication skills: you'll flag problems early, elevate cleanly, and work across teams to get listings unblocked
• Attention to detail and strong documentation habits across a large portfolio
• Comfortable working in a high-ambiguity environment where you're helping build the playbook
• Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus
• Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential

Location

This role is based in one of our offices, in-person four days per week. We're looking for candidates who are enthusiastic about an in-office culture; people who want to build alongside their teammates, not from a distance.