Operations Specialist

Parts Town Canada; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Parts Town Canada is seeking an Operations Specialist to provide essential administrative support and excellent customer service to our Canadian clients. This role involves processing orders, managing communications, and ensuring customer satisfaction in a fast-paced environment. The ideal candidate will have relevant experience and a strong attention to detail, thriving in a collaborative team culture that values growth and transparency.

Benefits

Quarterly profit-sharing bonus

Team member appreciation events

Traditional benefits like health and dental insurance

Volunteer opportunities

Qualifications

• Minimum of 2 years' experience in a data entry or administrative capacity.
• Demonstrated proficiency in MS Office suite.

Responsibilities

• Provides administrative support and customer service.
• Manages and enters orders using order entry platforms.
• Communicates proactively with customers about order changes.

Skills

Detail-oriented

Customer service

Data entry

Communication

Education

High school graduation

Tools

SAP

Salesforce

MS Office

Job description

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• All the traditional benefits like group health and dental insurance, RSP match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

The Operations Specialist provides administrative support, customer service, and systems support for our Canadian customers and team. This position will ensure every order and document is completed accurately and to the specifications of each customer. Entering orders, notifying customers of order changes, and correspondence to manufacturer, supplier and customers are among other duties. This individual thrives in a fast-paced culture working efficiently and strives to deliver the highest level of customer satisfaction at every opportunity. This role reports to the Operations Manager.

A Typical Day

• Assists customers with via email or phone when required throughout a given day.
• Keeps a detailed record of order instructions to ensure customer orders are processed correctly.
• Works closely with our Customer Experience team to resolve systems related issues.
• Proactively communicates with customers to give updates on important order changes.
• Manages and enter orders using order entry platforms.
• Provides the customer experience team regular updates on and order quality performance.
• Conducts end-user ERP and other system testing as required.

To Land This Opportunity

• Working Hours Mon - Fri (10 : 30am to 7 : 00pm)
• Minimum high school graduation required.
• Minimum of 2 years' experience working in a data entry or administrative capacity.
• Experience with SAP and Salesforce is an asset.
• Demonstrated ability and proficiency in MS Office suite of applications.
• Aptitude in working concurrently with multiple systems, portals, databases, and ERP.
• Detail-oriented with great attention to speed, efficiency and accuracy in data entry.
• Ability to keep information confidential.

About Your Future Team

Our team truly likes each other, works really well together and we have fun every day. We LOVE to eat, talk sports, essential oils, meditation and food. We do a lot of fun activities, we love dogs, coffee and of course chocolate...a lot.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.

Our Recruitment Process :

At Parts Town Canada, we follow a standard recruitment process with each candidate we contact :

• After completing your application through our career website or a job board, you will receive an email from Parts Town Canada, letting you know that we received your application.
• Any emails you receive will come from one of these domains : @hfsgc.ca; @partstown.ca; @applicantemail.
• If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview
• Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers
• Due to the high volume of interest, we regret that we are unable to respond to all applications.

Parts Town Canada , a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.