Operations Specialist

Jobless; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Opendoor is building out its Toronto Operations team and seeks an Operations Specialist to own critical workflows in the transaction lifecycle. You will handle exceptions, escalations, and ensure a high quality bar for listing readiness, with AI-assisted intake and data extraction guiding day-to-day work.

You’ll manage multiple cases under tight deadlines, validate AI outputs for accuracy, and collaborate across teams to unblock listings.

Qualifications

• Familiarity with AI tools and using technology to work faster and smarter.
• Strong project management instincts with the ability to drive multiple workstreams to hard deadlines.
• Persistence and follow-through when working through exceptions.
• High accountability and urgency around deadlines with direct customer impact.
• Strong communication skills to flag problems early, escalate cleanly, and coordinate with teams to unblock listings.
• Attention to detail and thorough documentation across a large portfolio.
• Comfort with operating in a high-ambiguity environment and helping build playbooks.
• Experience in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus.

Responsibilities

• Own end-to-end execution of getting homes listed and on market; handle exceptions and escalations.
• Quality-check listings before they go live: photos, listing data, descriptions, and documents and sign off.
• Validate AI-generated outputs and ensure quality before downstream impact.
• Manage a high volume of open cases with firm deadlines.
• Serve as the go-to for listing questions across the business; investigate, escalate, and resolve.
• Cross-train across workflows to cover volume variability.
• Identify process gaps and provide feedback on tool and workflow improvements.

Skills

AI tools familiarity

Project management

Attention to detail

Communication

Ambiguity tolerance

Cross-functional collaboration

Job description

About the role

Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. You own the more difficult half: exceptions, escalations, and the quality bar that determines whether a listing is good enough to put in front of a buyer.

We're looking for someone who cares about the details, moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems.

What you'll do

• Own end-to-end execution of getting homes listed and on market; handle exceptions, escalations, and anything that falls outside automated processes
• Quality-check listings before they go live: photos, listing data, descriptions, and documents and own the sign-off
• Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
• Manage a high volume of open cases simultaneously against firm deadlines
• Serve as the go-to for listing questions across the business; investigate what's raised, escalate what's broken, and drive it to an answer
• Cross-train across workflows to cover volume variability
• Identify process gaps and give feedback on where tools or workflows need to improve

What you'll need

• Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you
• Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
• Persistence and follow-through when working through exceptions
• High accountability and urgency around deadlines with direct customer impact
• Strong communication skills: you'll flag problems early, escalate cleanly, and work across teams to get listings unblocked
• Attention to detail and strong documentation habits across a large portfolio
• Comfortable working in a high-ambiguity environment where you're helping build the playbook
• Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus
• Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential

Location

This role is based in one of our offices, in-person four days per week. We're looking for candidates who are enthusiastic about an in-office culture; people who want to build alongside their teammates, not from a distance.

About Opendoor

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.