Operations Program Manager

Lumentum; Ottawa; On-site; USD 124,000 - 178,000; Full time

Job summary

A leading company in telecommunications is seeking an Operations Program Manager to lead global programs that drive strategic initiatives. The role requires strong leadership, communication skills, and the ability to manage complex projects. Candidates should have extensive experience in program management and a proven track record of influencing teams. This position is 100% onsite in Ottawa, Ontario.

Qualifications

• 12+ years of relevant work experience or 6+ years with a Master's.
• Experience in program strategy and end-to-end delivery.

Responsibilities

• Lead and deliver high-impact, cross-functional programs.
• Identify and manage program risks through assessments.

Skills

Leadership

Communication

Time Management

Organizational Skills

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Project

Jira

Excel

Job description

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About The Job

As a Program Manager within the Operations function, this person will lead complex, global programs that drive strategic initiatives across the organization. Program scope may include Operations system improvement, merger and acquisition, product transfers, process and quality metric improvements.

This highly collaborative role requires strong cross-functional alignment to successfully design, scale, and execute programs. The ideal candidate will quickly establish credibility, gain a deep understanding of internal processes, proactively engage subject matter experts, and evaluate options to overcome challenges and deliver program objectives. Strong communication skills are essential, particularly in engaging senior leadership to drive decision-making, align priorities, and remove ambiguity.

Major Position Responsibilities

1. Lead and deliver high-impact, cross-functional programs from initiation through execution, including complex, multi-disciplinary projects involving schedule, scope, and budget management. Ensure alignment with organizational objectives and Hoshin goals such as scrap reduction, delivery performance, and digital transformation.
2. Drive results without formal authority by fostering a collaborative, high-trust team environment. Demonstrate strong people management skills by influencing diverse stakeholders, resolving conflicts constructively, and leading through change.
3. Identify and manage program risks by conducting thorough risk assessments, raising prioritization and tradeoff decisions early, and proposing mitigation strategies or alternative solutions in line with defined risk management process.
4. Apply deep project management expertise to define workstreams, establish clear milestones, and ensure all project activities are appropriately assigned and tracked to ensure successful delivery.
5. Engage and influence at all levels of the organization, including cross-functional stakeholders and senior leadership, through clear, concise, and persuasive verbal and written communication.
6. Balance strategic vision with operational execution—making real-time decisions, evaluating tradeoffs, and identifying innovative opportunities that enhance program outcomes.
7. Facilitate project planning and coordination to drive accountability and ensure project teams deliver high-quality results on time and within scope.
8. Partner with executive leadership to understand business needs, assess current-state operations, and develop actionable plans for process improvement and operational efficiency.
9. Support technology-driven initiatives by gathering business requirements and ensuring alignment with IT development efforts, including a solid understanding of user acceptance testing (UAT) processes.
10. Work Environment: This position is 100% onsite.
11. Travel: Up to 10%; minimal travel for key meetings or events.

Minimum Qualifications

• Bachelors and 12+ years of relevant work experience or Masters and 6+ years of relevant work experience
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Demonstrated experience as a strong leader who has proven ability to guide cross-functional teams through influence versus direct management
• Demonstrated leadership, time management, facilitation, and organizational skills
• Proven ability to establish clear commitment and responsibility in holding teams accountable

Preferred Qualifications

• PMP Certification
• Hands-on experience with Microsoft Project, Jira, and advanced Excel functions (e.g., pivot tables, VLOOKUP, data modeling)
• Proven ability to lead complex projects under time pressure
• Strong interpersonal, organizational, and communication skills
• Self-motivated, service-oriented, and able to work independently or collaboratively
• Demonstrated adaptability and resilience in dynamic, fast-paced environments

Pay Range

P70-USA-1 :$124,600.00 - $178,000.00

Disclaimer

Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, qualifications, work history, and relevant experience. We strive to offer competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management and Information Technology

Industries: Telecommunications

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