Operations Online Superuser

Maple Leaf Foods Inc.; Canada; On-site; CAD 37,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly pay

Health and Wellness benefits

Defined Contribution Pension Plan

Job summary

Maple Leaf Foods Inc. London Poultry Operations is seeking an experienced Online Superuser to own and maintain knowledge of all online operations equipment. You will serve as SME for Rapids, Robot Graders, Foodmate, Tavil packaging, and related automation systems, ensuring reliability and safety.

You will collaborate with Automation and Maintenance teams, lead training, support troubleshooting, promote safety and compliance, and maintain comprehensive equipment documentation across shifts.

Qualifications

• Minimum 2 years of experience in a Live Poultry facility.
• Proficient use of technology including tablets.
• Strong understanding of automation and machine logic.
• Highly motivated.
• Strong communication skills.

Responsibilities

• Serve as the SME for Online Operations Equipment.
• Develop and maintain a comprehensive understanding of Online Operations systems, including Rapids, Robot Graders, Foodmate equipment, Tavil packaging systems, automation controls, conveyors, and associated support equipment.
• Partner closely with Automation and Maintenance Teams.
• Lead Equipment Training and Knowledge Transfer.
• Support Troubleshooting and Breakdown Recovery.
• Drive Equipment Reliability and Performance.
• Validate System Performance Following Maintenance Activities.
• Develop and Assess Operator Competency.
• Act as the Central Knowledge Resource Between Shifts.
• Support Continuous Improvement Projects.
• Promote Safety, Food Safety, and Compliance.
• Maintain Equipment Documentation.

Skills

Communication skills

Automation understanding

Tablet proficiency

Tools

Tablets

Job description

Operations Online Superuser

Location: 1577 Wilton Grove Road, London, ON

Job Type: Full-Time

Posting Date: September 8, 2026

Application Deadline: September 15, 2026

Shift Details: 5 Days per week | Core shift times: 7am – 3:30pm (shifts may be subject to change)

2026-LDN-51

Reason for vacancy: Incremental Headcount

About Us

We’re a carbon-neutral food company on a mission to Raise the Good in Food—through better nutrition, safer workplaces, humane animal care, and sustainability efforts that protect our planet. We also work to reduce food insecurity in Canada. Join us and help build a better future.

Position Summary

The Operations Superuser is responsible for building, maintaining, sharing, and sustaining knowledge of London Poultry’s Online operations equipment

Key Responsibilities

• Serve as the Subject Matter Expert (SME) for Online Operations Equipment
• Develop and maintain a comprehensive understanding of Online Operations systems, including Rapids, Robot Graders, Foodmate equipment, Tavil packaging systems, automation controls, conveyors, and associated support equipment.
• Partner Closely with Automation and Maintenance Teams
• Lead Equipment Training and Knowledge Transfer
• Support Troubleshooting and Breakdown Recovery
• Drive Equipment Reliability and Performance
• Validate System Performance Following Maintenance Activities
• Develop and Assess Operator Competency
• Act as the Central Knowledge Resource Between Shifts
• Support Continuous Improvement Projects
• Promote Safety, Food Safety, and Compliance
• Maintain Equipment Documentation

What’s in it for you?

• $27-$32 per hour (based on progression, experience, skills and other organizational requirements)
• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing.
• Defined Contribution Pension Plan with company matching

Qualifications

• Minimum 2 years of experience in a Live Poultry facility
• Proficient use of technology including tablets
• Strong understanding of automation and machine logic
• Highly motivated
• Strong communication skills

We champion diversity and inclusion as part of our purpose and vision, living our Leadership Values and driving results. We are an equal opportunity employer committed to an inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable law. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.