Operations Manager, Western Operations & Facilities

Island EMS Inc.; Summerside; On-site; CAD 95,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Extended health benefits

Job summary

Medavie Health Services is seeking an Operations Manager for western PEI bases including Summerside to drive service delivery, staff development, and safety culture across Island EMS. You will oversee facilities, coordinate recruitment, and provide clinical support as needed.

The role requires Paramedic registration in PEI, with at least five years’ leadership experience in EMS, and strong communication and problem-solving skills. Travel across the region is expected.

Qualifications

• Paramedic leadership experience and ability to lead staff
• Strong communication and interpersonal skills
• Knowledge of EMS leadership, IT, finance, and HR is a plus
• Able to manage labour issues with confidentiality and respect
• Experience in recruitment and personnel decisions welcomed

Responsibilities

• Oversee western operations and staff at Alberton, O’Leary and Summerside bases
• Manage facility maintenance across IEMS facilities
• Support safety and compliance with regulations and policies
• Coordinate recruitment and HR functions
• Provide on-scene clinical support and paramedic coverage as needed
• Lead incident response and disaster management planning

Skills

Parademic leadership

Staff development

Decision making

Communication skills

Team leadership

Problem solving

Education

Paramedic registration in PEI

Tools

Microsoft Office

Job description

Position Type: Permanent * Closing date: 2026-09-26

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians. With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training. We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges. As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

Reporting to the General Manager, the Operations Manager leads western operations and facility management for Island EMS and provides support to the Provincial MFR Program. Reporting to the General Manager, the role supports effective service delivery, staff development, and alignment with organizational policies and priorities. Key accountabilities include staff and service improvement, facility maintenance, Medical First Responder programs, occupational health and safety, and operational policy development. The manager also promotes a culture of patient and workplace safety across IEMS.

Key Accountabilities

• Ongoing management and oversight of western operations and staff (Alberton, O’Leary and Summerside bases)
• Ongoing facility management and oversight of all IEMS facilities which includes working with employees, Duty SOPs, management and fleet staff to identify and address any issues
• Manage employee and labour issues with utmost confidentiality, empathy, and respect
• Prepare and distribute operational or facility updates and memos to all staff
• Demonstrate superior conflict resolutions skills by balancing assertiveness, sensitivity and successfully mediating conflicts will be a key skill you will possess
• Responsible for the safety and well-being of staff and the public ensuring that all regulations, guidelines, and legislation are followed
• Provide support and oversight to the Provincial MFR Coordinator
• Responsible for conducting investigations into any complaints or inquiries brought forward
• Involved in the decision making of recruitment processes and candidate selection as well as other Human Resources recruitment functions
• Working with the communications team for public information releases, serving as a representative of Island EMS at community, stakeholder or municipal meetings when required
• Provides clinical support as well as coaching by attending scenes when required
• This position may require working on the ambulance in emergencies to retain professional skills as a paramedic
• Ensure overall responsibility and accountability of all aspects of the deployment and utilization of Paramedic resources, operational policies, and resources to maintain the efficiency and effectiveness of the service provided
• Provide on scene coordination for major incidents, coordinate contingency and disaster management process
• Provide coverage and support for the General Manager as required
• Travel within the region is required
• Other duties as assigned

Ideal Candidate

• Currently registered in good standing, or eligible for registration, as a Paramedic (PCP, ICP or ACP) in the province of Prince Edward Island
• Possess a minimum of five years’ experience working as a paramedic which could include experience in a progressively responsible leadership role
• Ideally would have proven experience in EMS leadership, information technology, finance, and human resources
• Demonstrated leadership abilities with a proven track record for inspiring and motivating others
• Are committed to providing stellar levels of customer/patient service
• Use a positive and creative approach to problem solving
• Possess outstanding communication, negotiating, and dispute resolution skills
• Have working knowledge of standard business computer programs (i.e. Microsoft Office Suite)
• Possess a valid Class 4 driver’s license in good standing in Prince Edward Island (or equivalent)
• Incident Command Systems and basic Emergency Management training are assets
• Additional disaster management training essential (or willingness to complete) is an asset
• A post-secondary education in Health, Paramedicine, Business Administration, or related field is an asset

Knowledge or Skills Required

• Thorough working knowledge of paramedic scope of practice
• Should have thorough knowledge of and assist in the development of the System Status Plan
• Skilled in leading and developing staff
• Able to work both independently and as part of a team
• Ability to exercise independent judgement and strategize in a dynamic work environment while using positive and creative approaches to problem-solving
• Excellent interpersonal and communication skills in dealing with people and working in teams
• Outstanding communication, delegating, negotiating, and conflict resolution skills
• Effective oral and written communications
• Strong working knowledge and familiarity with Microsoft Office host of programs and typing
• Emotional stability, good dexterity, good general health and physical coordination
• Strong analytical, problem solving and organizational abilities
• Regular business hours required, but some irregular hours can be expected

Compensation

Salary Range for this position is $95,000- $105,000 annually.

Island EMS offers a comprehensive and competitive benefits package including, but not limited to, health, dental, long term disability coverage, life insurance, pension contributions and extended health benefits to eligible employees.

Deadline for application submission is September 27, 2026 at 11:59 PM.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

We would like to thank all candidates for expressing interest.

Company Culture

Full careers. Full lives.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care.

Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.

Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training.

As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.