Operations Manager - Toronto

DoorDash Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in food delivery, DoorDash Canada, seeks an experienced Operations Specialist for overseeing DashMart facilities. The role involves leading a high-performing team, optimizing operations across multiple locations, and enhancing customer experiences, all within a fast-paced environment. Ideal candidates will have a strong operational background, proven leadership abilities, and a commitment to success.

Qualifications

• 3+ years of experience in Operations, Consulting, Strategy, or related fields.
• Proven leadership experience managing teams of 15+ employees.
• Ability to thrive in ambiguous, fast-changing environments.

Responsibilities

• Oversee daily operations of 3-6 DashMart locations, ensuring efficiency and safety.
• Lead a team including Site Managers and Operations Associates.
• Design and execute process improvement projects for operational efficiency.

Skills

Leadership

Data analysis

Problem-solving

Excel

Job description

DashMart is part of the New Verticals division with Doordash, operating as a local-fulfillment center owned and operated by DoorDash, providing customers with fast, reliable, and high-quality delivery.

About the Role

We are seeking a people-focused leader and experienced operations specialist to oversee some of our new DashMart facilities.

You’re excited about this opportunity because you will…

• Lead: Recruit, lead, coach, and retain a high-performing team including Site Managers (4+ direct reports), Assistant Site Managers, Supervisors, and Operations Associates (30+ indirect reports). As a leader, you set the culture and tone.
• Own: Oversee the daily operations of 3-6 DashMart locations, ensuring all processes are efficient, safe, and smooth. Drive profitability by reviewing P&Ls, identifying gaps, and implementing corrective actions.
• Strategize: Design and execute process improvement projects to enhance operational efficiency and employee experience. Support market expansion and scaling efforts to handle increased demand and complexity.
• Delight customers: Collaborate with central teams to ensure a superior customer experience on every order and equip your team with necessary tools and resources.

We’re excited about you because…

• You approach problems from first principles and enjoy solving challenges innovatively.
• You thrive in ambiguous, fast-changing environments and are unafraid of uncertainty.
• You are data-driven, with strong Excel and data analysis skills.
• You are relentless and committed to success.
• You have proven leadership experience managing teams of 15+ employees.
• You act with ownership, supporting a 24/7 operation across multiple shifts.
• You have 3+ years of experience in Operations, Consulting, Strategy, or related fields.

Bonus Points:

• Experience in startups or scaling operations.
• Operational experience in logistics or fulfillment centers/warehousing.
• Experience building and training high-performing teams.

Note: This job posting is active and open for applications.