Operations Manager (Supply Chain)

Saxxunderwear; Vancouver; Hybrid; CAD 85,000 - 95,000; Full time

Job summary

An established industry player is seeking an Operations Manager for a dynamic 12-month contract role in Vancouver. This position is pivotal in enhancing customer experiences through effective supply chain management and logistics operations. The ideal candidate will thrive in a hybrid work environment, demonstrating strong leadership and problem-solving skills while collaborating with diverse teams. With a focus on continuous improvement and innovation, you will play a key role in driving strategic initiatives and ensuring compliance with regulations. Join a vibrant team that values fun and creativity while making a significant impact in the organization.

Benefits

Comprehensive benefits package

Virtual health care platform

Group RRSP matching program

Four paid volunteer days

Birthday off

Annual product credit

In-office gym access

On-site shower

Healthy snacks and beverages

Pet-friendly office

Qualifications

• 3+ years of team management experience in supply chain or logistics.
• Strong understanding of 3PL warehousing and fulfillment operations.

Responsibilities

• Support development of tariff risk mitigation and warehousing strategy.
• Lead and mentor a team of customer service professionals.

Skills

Team Management

Supply Chain Management

Logistics Operations

Problem-Solving

Analytical Skills

Communication Skills

Financial Acumen

Leadership Skills

Education

Bachelor’s degree in business, supply chain, logistics or a related field

Tools

Integrated Business Planning

Order Fulfillment

Sales & Operational Planning

Job description

SAXX is looking for individuals who can adapt and evolve to the needs of our business. The Operations Manager, Supply Chain (12-month contract) will play an essential role in delivering exceptional customer experiences across all touch points and thrive in a dynamic environment where innovation and customer-centricity is paramount. This is a 12-month contract role operating in a hybrid environment based in Vancouver and may require occasional business travel.

Reporting to the Vice President Global Logistics, this position offers the opportunity to play a key role in supporting the execution of our tariff risk mitigation strategies across all business streams, ensuring that contracts, purchasing, and inventory management practices align with organizational priorities and comply with relevant regulations and corporate policies. In addition, this role will provide coverage for the execution of warehousing and distribution logistics functions to ensure our products are delivered in full and on time (DIFOT) to customers while managing service level agreements (SLAs) and operating costs within our warehousing and distribution network inclusive of product returns.

This is a hands-on position which will require the application of strategic thinking and the execution of day-to-day operations. We work in a fast-paced environment, rolling up our sleeves to build something bigger than ourselves. You must be comfortable working within a small and dynamic team, be able to communicate effectively, juggle multiple priorities, proactively solve problems, identify, and communicate risk, and deliver against deadlines. More importantly, you need to be able to integrate fun as a way of being and working, aka don’t take yourself too seriously.

RESPONSIBILITIES INCLUDE:

• Supports the development and deployment of our tariff risk mitigation and warehousing and distribution strategy partnering closely with internal stakeholders (Product, Planning, Operations, Sales, IT and Finance) and external stakeholders to optimize end to end supply chain processes in support of meeting/exceeding customer expectations.
• Support the design and build of a robust tariff compliance program infrastructure and establish a comprehensive set of policies, procedures, training programs, and monitoring systems.
• Work with internal stakeholders to ensure adherence to all relevant import and export regulations, including identifying applicable laws, conducting risk assessments, developing clear guidelines.
• Develop strategies and processes to streamline cross-border operations and reduce delays.
• Support the management of the logistics distribution expense P&L/Budget including invoicing, accrual management, P&L analysis and margin improvement.
• Strategically and constantly monitors the competitive landscape and market conditions to identify opportunities, issues, and risks and recommends relevant tactics and strategies.
• Critical thinking, problem-solving, and decision-making skills; proactive nature and willingness to challenge existing processes and propose new solutions.
• Strong interpersonal skills to effectively source information, obtain approvals, build relationships with internal and external stakeholders and provide sufficient influence to achieve success.
• Builds a positive, progressive, collaborative, diverse, and results-oriented culture marked by employee growth, inclusion, opportunity, and trust in leadership.
• Lead, mentor, and develop a team of customer service professionals, providing guidance and support to ensure optimal performance.
• Champions and drives the implementation of a culture of continuous improvement through Lean and Six Sigma principles while promoting a mindset of innovation, agility and continuous improvement at all levels.
• Other duties may arise from time to time and as a team, we look to support each other.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in business, supply chain, logistics or a related field OR experience in a similar position
• A minimum of 3 years team management experience
• A minimum of 5 years of progressive experience in a supply chain, operations, logistic or warehouse distribution environment
• Broad understanding of the Supply Chain end-to-end, including the tools and processes associated with Integrated Business Planning, Order Fulfillment, Sales & Operational Planning and interaction with Logistics providers (internal and 3rd party)
• Thorough understanding of 3PL warehousing and fulfillment operations and commercial relationships
• Experience in operating in retail and an omni channel (B2B and DTC) environment is an asset
• Strong financial acumen, analytical, organizational and communication skills
• Ability to work independently or as part of a team
• A dynamic and positive personality with strong leadership skills
• Ability to thrive in a fast-paced ever-changing environment; works well under pressure and results oriented

The anticipated annual salary range for this position is $85,000-$95,000. The final aligned upon salary will be dependent on the successful candidate’s relevant skills, experience, and job-related knowledge.

WHY WE THINK YOU’LL LOVE WORKING WITH US

• We offer equitable salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support your well-being.
• Get additional health care support through a virtual health care platform and a health spending account.
• Participate in a Group RRSP matching program.
• Hybrid working environment.
• Four paid days off dedicated for you to volunteer in your community and to support causes that matter to you most.
• Have your birthday off to celebrate in style.
• Free products? Yes please! Every SAXX employee receives an annual $600 credit to treat themselves and the people in their life to our premium products.
• Enjoy access to an in-office gym, along with an on-site shower.
• Hang out with the cute and cuddly dogs at our headquarters (Woof!)
• Stay fueled with healthy snacks, coffee, and tea.
• Be part of a team of incredibly talented, passionate, and empowered people focused on building and innovating.
• Make an impact with your work—each person has an equal opportunity to contribute to our goals.

Please forward your resume and quote Operations Manager in the subject line. No phone calls please. We appreciate your interest in the role, however; only successful applicants will be contacted for an interview. Thank you for your interest in a career with SAXX.