Operations Manager (Sales)

Reliance Home Comfort; Lethbridge; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as an Operations Manager (Sales) where you will lead a dynamic sales team and drive business growth in Lethbridge. This role is pivotal in overseeing sales performance and operational efficiency, ensuring that your team meets and exceeds their objectives. You will be responsible for managing the sales budget, recruitment, and training, while also developing growth strategies in the local market. With a strong emphasis on leadership and relationship-building, this position offers the chance to make a significant impact in a supportive environment that values ambition and integrity. Seize the opportunity to grow your career with a company that invests in its people.

Benefits

Comprehensive benefits package

Group savings plan

President’s Award with trip for two

Ongoing leadership training

Cross-functional career opportunities

Relocation opportunities

Internal promotional opportunities

Qualifications

• 3-5 years of sales or operations leadership experience required.
• Strong communication and interpersonal skills essential.

Responsibilities

• Direct and motivate a sales team to meet objectives.
• Manage sales budget, including profit and loss accountability.
• Develop local market plans to drive organic lead generation.

Skills

Sales Leadership

Operations Management

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Education

Business Degree

Equivalent Working Experience

Job description

By joining Reliance as an Operations Manager (Sales), you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.You will play a crucial role in driving business growth by overseeing sales performance and operational efficiency. This includes managing the day-to-day sales processes, ensuring seamless execution of operational tasks, and optimizing resource allocation across teams.

Key Accountabilities:

• Direct a sales team of Home Comfort Advisors and ensure they are meeting and exceeding their individual and team objectives.
• Accountable for managing the sales budget including profit and loss accountability.
• Responsible for the identification of recruitment needs and managing the full cycle of sourcing, interviewing, and hiring activities.
• Direction and motivation of a high-performing operations and sales team through effective training and coaching.
• Lead Service Operations and Installation Teams to maximize operations efficiencies.
• Responsible for developing and executing a local market plan to drive organic lead generation.
• Responsible for identifying and developing growth strategies in the Lethbridge and surrounding market.
• Identify opportunities for establishing relationships with Independent HVAC Contractors.
• Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team through goal setting, observation, coaching and reviews.

Skills, Experience and Education Required:

• Business degree or equivalent working experience
• 3-5 years of sales or operations leadership experience
• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
• You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment.
• Preferred supervisory or managerial experience overseeing a field Sales and Operations team.
• Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
• Strong ability to develop effective relationships with team, internal and external stakeholders.

What do we offer?

• A comprehensive benefits package and group savings plan
• Ability to win a President’s Award along with a fully inclusive trip for two
• Ongoing leadership, training, and support
• Cross-functional career opportunities
• Relocation opportunities
• Constant internal promotional opportunities