Operations Manager- PREM- Milton

Civeo North America; Milton; On-site; CAD 70,000 - 110,000; Full time

Job summary

Civeo Premium Services Employees LP seeks an Operations Manager to oversee the coordination of production and sanitation functions within Food Services. You will plan and lead daily production meetings with all departments, monitor tray room, dish room, shipping, and sanitation activities, ensuring targets are achieved while following procedures.

You will provide leadership to a large, unionized workforce, administer safety and quality programs, and liaise with cross-functional teams to drive

Qualifications

• Diploma in Food and Nutrition Services or equivalent.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office applications.
• Experience with unionized labour relations is preferred.
• Familiarity with food service IT systems such as FoodCo.

Responsibilities

• Oversee coordination of production and sanitation within Food Services.
• Lead daily production meetings with all departments.
• Ensure GMP, HACCP/SQF compliance and sanitation standards.
• Monitor tray room, dish room, shipping, and sanitation activities.
• Oversee QA activities including retest and audit reporting.
• Lead training and development for staff; manage discipline.
• Liaise with Production, Purchasing and Food Services leadership.
• Promote continuous improvement across processes and procedures.
• Administer collective agreements and safety policies as required.
• Provide leadership to a large unionized workforce.

Skills

Analytical skills

Leadership

Communication skills

Problem solving

IT proficiency

Food service IT systems

Organizational skills

Union labour relations

Education

Food and Nutrition Services Diploma

Equivalent combination of education and experience

Tools

FoodCo

Microsoft Office (Word/Excel/Outlook)

Job description

Job Description

At Civeo Premium Services Employees LP, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from home.

Guided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our employees and communities.

Job Summary

The Cook Chill Food Production Center is located on the grounds of the Maplehurst Correctional Facility; however, Cook Chill operates as an independent production facility and is separate from Maplehurst Corrections. There are no inmates on site at any time. Civeo Premium associates do not have any interaction with, nor access to, inmates.

We are seeking an Operations Manager to oversee the coordination of production and sanitation functions within Food Services. This role plans and leads daily production meetings with all departments, monitors tray room, dish room, shipping, and sanitation activities, and works closely with Production Managers and Tray Assembly Managers/Supervisors to ensure meal production targets are achieved while all procedures and policies are consistently followed.

Responsibilities

• Ensure compliance with GMP, HACCP/SQF requirements, food safety legislation, sanitation standards, and environmental regulations.
• Conduct audits, daily verifications, mock recalls, and CCP documentation reviews; ensure timely corrective actions.
• Oversee quality assurance activities, including retherm testing, returned product investigations, and audit reporting.
• Monitor production inputs, processes, and finished products to ensure adherence to specifications and quality standards.
• Compile, analyze, and report operational, quality, and compliance data to leadership and regulatory bodies.
• Support new product development, specifications, and production procedures, including client taste testing as required.
• Collaborate closely with Production, Purchasing, and Food Services leadership to support operational success.
• Promote a culture of continuous improvement across processes, work methods, and procedures.
• Lead training programs for new hires and ongoing staff development; maintain accurate training records.
• Provide leadership to a large, unionized workforce, including staffing, scheduling, performance management, and discipline.
• Enforce occupational health and safety and WHMIS requirements; ensure safe work practices, PPE use, and incident reporting.
• Administer collective agreements, company policies, and procedures to ensure compliance.
• Liaise with internal teams, suppliers, and government or ministry stakeholders as required.
• Assume senior leadership responsibilities, including acting for the Assistant Director of Food Services, as required.
• Perform additional related duties as assigned.

Qualifications

• Food and Nutrition Services Diploma from an approved Community College and/or an equivalent combination of education and experience.
• Excellent analytical and problem-solving abilities are required.
• Proficiency in Microsoft Office 2000 (Word, Excel, Outlook)
• Proven ability to work independently and take initiative.
• Thorough working knowledge of food service IT systems (preferably FoodCo).
• Demonstrated flexibility and adaptability to changing work routines or priorities.
• Must possess excellent organizational skills.
• Excellent English written and verbal communication skills.
• Positive attitude and a genuine desire to serve customers.
• Demonstrated labour relations experience in a unionized setting.
• Exceptional interpersonal skills required.
• Ability to work as a member of a team.
• Advanced FST a must.
• Valid Class 5 Driver’s License and a clean driver’s abstract meeting company safety criteria.
• Successful completion of vulnerable sector check, criminal record check and other security clearances are required for employment in this role.

We are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home.