Operations Manager Page

Al-Huda School; Winnipeg; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Vacation time

Sick leave

Hybrid work options

Parental Leave Top up

Dog-friendly office

Job summary

GrydPark is growing and seeks a hands-on Operations Lead to own onboarding of new properties end-to-end and shape the vendor relationships that keep our operation moving.

You will connect the dots between client success, vendors, sales, product, and finance, ensuring seamless communications and proactive issue resolution.

Qualifications

• 3+ years in operations, project management, or account management.
• Experience managing client and vendor relationships.
• Familiarity with project management/CRM tools like ClickUp, Jira, HubSpot.
• Proactive, detail-oriented, able to juggle multiple workstreams.

Responsibilities

• Lead end-to-end onboarding of new properties — client communication and accounts, portal listings and access, signage, installers, and enforcement.
• Assist with ongoing client relationships and resolve day-to-day property issues (disputes, billing, escalations).
• Coordinate the enforcement schedule, manage enforcement vendor relationships and identify and onboard enforcement vendors in new markets.
• Manage signage and materials inventory.
• Handle recurring client invoicing and follow up on outstanding payments.
• Own and continuously improve GrydPark's Operations Manual and SOPs.
• Partner with the product team on feedback, bug tracking, and new launches.
• Train and support junior team members and interns.

Skills

Client relationships

Vendor management

Project management

Cross-functional communication

CRM tools

Tools

ClickUp

Jira

HubSpot

Job description

We’re on a mission to make parking a whole lot easier.Come help us do it.

GrydPark builds the technology that makes parking work at scale. We partner with enterprise clients and property owners to run parking as a real business, and we give lot managers the tools to handle it day-to-day. On the driver side, our app makes finding a spot and paying for it a whole lot simpler (pun intended).

Parking is a serious business, but a lot of it still runs on spreadsheets and guesswork. We replace that with software that shows owners exactly what their lots are doing and helps them turn empty stalls into revenue, while giving drivers the seamless parking experience they deserve.

We’re growing, and we are looking for people who want to take ownership, contribute their perspective and see the impact of their work.

Company: GrydPark

Location: Winnipeg, MB - Hybrid

Employment type: Full-time - Permanent

Start date: As soon as possible

Department: GrydPark Operations

Reports to: Director of Operations

ABOUT THE ROLE

GrydPark is growing fast, and this role sits right at the centre of it. You'll be responsible for onboarding new properties end-to-end, while shaping the processes and vendor relationships that keep the operation moving. This isn't a role where someone hands you a checklist; you'll spot the gaps, propose the fixes, and make the call.

We're looking for a natural communicator who builds trust with clients easily, a problem-solver who doesn't wait to be told what's broken, and someone who moves easily between teams — client success, vendors, sales, product, and finance all rely on you to connect the dots.

Join at a moment where the impact you make will genuinely shape where GrydPark goes next.

WHAT YOU’LL DO

• Lead end-to-end onboarding of new properties — client communication and accounts, portal listings and access, signage, installers, and enforcement
• Assist with ongoing client relationships and resolve day-to-day property issues (disputes, billing, escalations)
• Coordinate the enforcement schedule, manage enforcement vendor relationships and identify and onboard enforcement vendors in new markets
• Manage signage and materials inventory
• Handle recurring client invoicing and follow up on outstanding payments
• Own and continuously improve GrydPark's Operations Manual and SOPs
• Partner with the product team on feedback, bug tracking, and new launches
• Train and support junior team members and interns

WHAT YOU’LL BRING

We are looking for someone who has:

• 3+ years in operations, project management, or account management
• Experience managing client and vendor relationships
• Familiarity with project management/CRM tools (ClickUp, Jira, HubSpot, or similar)
• Proactive, detail-oriented, and able to juggle multiple workstreams

WHAT WORKING HERE LOOKS LIKE

At GrydPark, people are trusted to take ownership of their work and contribute ideas. You will work with people who communicate openly, help each other solve problems and care about doing things well.

We move quickly, but we do not expect people to figure everything out alone. Asking questions, sharing feedback and bringing a different perspective are all part of how we work.

Depending on the role, you may collaborate with teams across both Gryd and GrydPark while remaining an employee of the company listed in the role details.

WHY JOIN US?

Your work will be seen.

Your ideas and decisions will have a visible impact on our clients, products or internal teams.

You will have room to grow.

Growth can mean learning a new skill, taking on more ownership or helping shape how your role develops over time.

You will work with people who care.

Our teams value honesty, respect and people who are willing to help each other succeed.

Your perspective matters.

You do not need to wait for a senior title to share an idea, challenge an assumption or suggest a better way.

BENEFITS AND PERKS

• Extended health, dental and vision coverage
• Life, disability and AD&D insurance
• Three or more weeks of vacation
• Paid sick leave and personal days
• Paid winter holiday closure
• Flexible working hours & hybrid work options
• Parental Leave Top up
• Company events and seasonal gatherings
• A dog-friendly office

At GrydPark, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status