Water Damage Manager – Vancouver

On Side Restoration Services Ltd.; Vancouver; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Extended health coverage

Employee assistance program

Group RRSP with company matching DPSP

Life and disability insurance

Advancement and internal mobility

Job summary

On Side Restoration is seeking a Water Damage Manager to lead branch water damage teams and drive safety, efficiency, and continuous improvement across operations. You will oversee field activities, coach staff, and ensure high-quality, compliant remediation work.

The ideal candidate has 5+ years in restoration with 2+ years in leadership, strong drying and hazmat knowledge, and a focus on lean practices. This role offers growth, benefits, and advancement opportunities within the company.

Qualifications

• 5+ years of experience in restoration/emergency water damage
• 2+ years in a leadership role managing employees and performance
• Hands-on experience with large loss and strata claims
• Strong technical expertise in specialty drying and building codes
• Clear criminal background check
• Relevant management or industry training courses

Responsibilities

• Lead and develop branch water damage personnel to build high-performing teams
• Oversee water damage activities, customer protocols, and large loss/strata projects
• Drive safety culture and ensure compliance with health regulations and codes
• Define equipment needs, manage inventory and maximize utilization
• Analyze reports and implement lean, customer-focused improvements

Skills

Water damage restoration

Hazmat remediation

Leadership

Safety compliance

5S

Inventory management

Lean principles

Communication

Microsoft Office

Education

High School diploma/SSGD or equivalent

IICRC certifications

Tools

Microsoft Word

Microsoft Excel

E-Claim

Job description

Position Summary

On Side Restoration is looking for a Water Damage Manager to join our team! Reporting to the Operations Manager, Water Damage Managers oversee branch Water Damage Teams.

The Water Damage Manager is all about leading people, bringing deep technical skills in water and hazmat remediation, and executing quality work to keep clients satisfied. Overseeing all water damage personnel, the Water Damage Manager drives safety, efficiency, and continuous improvement across the entire workflow. The Water Damage Manager must have superior knowledge of water damage restoration, stay up to date on all health, safety, and building standards, and possess the ability to build and develop high-performing teams.

(This posting reflects an existing vacancy)

Compensation

• Salary Range: $80,000-$90,000 /year
• Salary based on skills, qualifications and experience
• Annual Performance Incentive Bonus - Percentage of base salary subject to personal and company performance.
• Extended health coverage (medical, dental, vision, etc.)
• Employee assistance program (EAP)
• Group RRSP, with company matching DPSP
• Life and disability insurance
• Opportunities for advancement and internal mobility

What You’ll Do

• Lead and Develop People: Recruit, train, coach, and evaluate branch water damage personnel to build high-performing teams and ensure work is done right the first time.
• Manage Water Restoration & Operations: Oversee overall water damage activities, customer protocols, and specialty drying situations (including Dry in Place strategies and large loss/strata claims)
• Drive Health, Safety & Compliance: Develop and sustain a safety-first culture focused on accident/incident reduction, ensuring compliance with health regulations and building codes.
• Resource & Inventory Management: Define equipment needs, manage inventory, maximize equipment utilization, and uphold 5S workplace organizational standards
• Continuous Improvement & Customer Service: Analyze action reports, implement lean/sustainable solutions, and foster a customer-focused environment through effective communication and team leadership

What You Bring

• 5+ years of experience in the restoration/emergency water damage industry
• 2+ years of experience in a leadership role managing employees and team performance
• General understanding of water emergencies with hands-on experience managing large loss and strata claims
• Strong technical expertise in specialty drying techniques, Dry in Place strategies, and building codes
• Training abilities with a passion for driving lean principles, 5S standards, and continuous improvement
• Strong organizational, equipment utilization, and inventory management abilities
• Excellent oral and written communication skills with natural, authentic rapport
• Self-starter with strong problem-solving abilities, mental agility, and the ability to work under pressure
• Proficiency in Microsoft Office applications (Word, Excel, Outlook), E-Claim, and ability to learn internal software
• Clear criminal background check
• High School diploma/SSGD or equivalent; relevant management or industry training courses
• Applicable IICRC certifications (or a strong combination of equivalent education and experience):
  • Applied Microbial Remediation Technician (AMRT) - IICRC
  • Applied Structural Drying (ASD) - IICRC
  • Journeyman Water Restorer - IICRC
  • Journeyman Fire and Smoke Restorer - IICRC
  • Journeyman Textile Cleaner - IICRC
  • Level 1 Thermography (ITC)
  • Fall Protection certification
  • Level 1 First Aid certification

Why You’ll Love Working Here

• A workplace that values respect, integrity, generosity, excellence and being customer driven
• Opportunities to grow your career and learn from the best in the industry
• A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

• The restoration industry requires flexibility to respond to emergencies. While this role is not a scheduled on-call position, be aware that unforeseen disasters may necessitate after-hours work.

At OnSide, everything starts with people. We live our values respect, integrity, generosity, excellence, and customerfocus in everything we do. Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact, do work that matters, and grow your career with us.

Your application is always reviewed by real people. Wedon’tuse artificial intelligence to screen, assess, or select applicants for this role.