Operations Manager, Luxury Spa

COREcruitment; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Operations Manager for a luxury wellness brand's flagship spa in downtown Toronto. This role is pivotal in building high-performing teams and ensuring exceptional guest experiences. You will lead daily operations, support department managers, and foster a positive work culture. If you have a passion for luxury hospitality and a proven track record in leadership, this is an exciting opportunity to make a significant impact in a wellness-focused environment.

Qualifications

• 3+ years of leadership experience in spa, wellness, or hospitality.
• Strong ability to lead and mentor teams across multiple functions.

Responsibilities

• Lead department managers to maintain high service standards.
• Manage daily operations and implement improvements.

Skills

Leadership in spa operations

Team mentoring

Operational analysis

Customer satisfaction enhancement

Job description

Operations Manager - Toronto, ON - Up to $100k

Overview

We're partnering with a luxury wellness brand launching a new flagship spa in downtown Toronto, and we're seeking an experienced Operations Manager to join the opening leadership team.

Responsibilities

1. Support and lead department managers to uphold high standards of service, performance, and collaboration.
2. Manage daily operations proactively, addressing issues promptly and implementing improvements.
3. Serve as a liaison between the on-site team and global operations leadership.
4. Foster a positive, open-minded, and high-performing work culture.
5. Maintain a consistent luxury experience across all departments.

Qualifications

1. At least 3 years of leadership experience in spa, wellness, fitness, or hospitality operations.
2. Proven ability to lead and mentor teams across multiple functions.
3. Experience in luxury hospitality or wellness is a strong asset.
4. Skilled in analyzing reports for operational decision-making.
5. Track record of enhancing customer satisfaction through feedback and actions.
6. Experience managing inventory, vendors, and ensuring compliance with safety and quality standards.

Additional Information

This role offers a great opportunity for someone passionate about building high-performing teams and delivering exceptional guest experiences in a wellness-focused environment.

If interested, please apply today or send your CV to Declan at COREcruitment dot com. Due to the volume of applications, feedback may not be provided to all. If you haven't heard within two weeks, please consider your application unsuccessful, but feel free to reach out for more information.