Operations Manager Operations · AIRE Ancient Baths Toronto

AIRE Ancient Baths Copenhagen; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join an innovative company as an Operations Manager in Toronto, where you will lead a brand-new team in delivering exceptional guest experiences. This role offers a unique opportunity to shape the culture and operational excellence of a luxury wellness destination. You will coordinate across departments, implement service protocols, and ensure compliance with health and safety standards. As a hands-on leader, your passion for customer satisfaction and team development will be key in creating a memorable atmosphere. Be part of a journey that blends history with modern relaxation, making a lasting impact from day one.

Benefits

80% coverage on health, dental, and vision

Complimentary AIRE Experience on birthday

Exclusive employee discounts

Annual performance-based bonus

Opportunity to build a new team

Qualifications

• 3+ years leading operations in luxury spa or hospitality settings.
• Experience managing teams and ensuring service excellence.

Responsibilities

• Oversee daily operations and ensure compliance with brand standards.
• Manage department heads and promote a culture of accountability.

Skills

Leadership

Operational Excellence

Customer Satisfaction Management

Data-Driven Decision Making

Organizational Skills

Multitasking

Team Development

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Tourism

Bachelor's degree in Business

Tools

Operational Reports

Customer Satisfaction Tools

Job description

About Us:

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

But what truly brings this experience to life goes beyond walls and water — it's the people behind it. Our true pride lies not only in the experience itself, but in the people who make it possible. At AIRE, we foster an inclusive, human, and collaborative environment. Our culture is rooted in the ambition to achieve the extraordinary, excellence in every detail, diversity as a source of creativity, and a warm and generous spirit that inspires, connects, and evolves.

Our Toronto Location:

Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.

Honoring its literary and industrial past, the space is adorned with vintage books, printing presses which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.

The Role:

As the Operations Manager, you will be the right hand of the Site Director and take the lead in ensuring daily operations run smoothly and to the highest standard. Your focus will be on operational excellence, team performance, and guest satisfaction. You will coordinate with department heads, ensure policy compliance, support team development, and act as a cultural ambassador for AIRE.

Key Responsibilities:

Operations & Compliance

• Ensure the smooth operation of all daily activities by coordinating across all departments.
• Implement and maintain brand policies, procedures, and service protocols.
• Monitor operational reports and KPIs to make agile, data-driven decisions.
• Support inventory management, procurement, and communication with suppliers.
• Oversee health and safety, legal compliance, and regulatory standards.
• Maintain quality assurance following global AIRE standards.
• Serve as the deputy to the Site Director in their absence.

Team Leadership & Culture

• Directly manage department heads and ensure alignment across teams.
• Conduct regular team briefings, one-on-ones, and performance conversations.
• Evaluate team performance using clear KPIs and defined goals.
• Support managers in creating and executing development plans for their teams.
• Identify training needs in collaboration with HR and ensure delivery and application.
• Promote employee engagement, well-being, and a culture of accountability and care.
• Lead by example — visible, hands-on, and solution-oriented at all times.

Guest Experience & Service Recovery

• Ensure that every guest receives a seamless and extraordinary experience.
• Monitor guest satisfaction data (e.g., NPS) and drive improvement initiatives.
• Manage complex service incidents and act as the escalation point.
• Support department heads in training their teams on service excellence.
• Ensure service standards are consistent and reflect the AIRE philosophy.

Who You Are:

• A Bachelor’s degree in Hospitality Management, Tourism, or Business (required).
• 3+ years of experience leading complex operations in a luxury spa, wellness, fitness, or hospitality setting.
• 3+ years of experience directly managing teams across multiple departments, with a strong sense of accountability and development.
• Experience reading and interpreting operational reports, and making decisions based on data and business needs.
• A solid track record in customer satisfaction management, using tools like surveys and improvement plans.
• Experience overseeing inventory, third-party vendors, and quality assurance processes, including legal and OSHA-related requirements.
• Excellent organizational and multitasking skills, with a calm and decisive approach to urgent situations.
• A genuine customer service mindset and the ability to motivate others to deliver excellence every day.
• A punctual, reliable, and flexible attitude that adapts to the rhythm of a dynamic and guest-centered environment.

This role is ideal for someone who has grown through leadership — starting as a department manager and evolving into an operations lead — and is ready to take on the challenge of building something unique from the ground up.

Why You Should Join Us:

• Be part of a brand-new opening and help bring the AIRE Experience to Toronto for the very first time.
• Take the lead in building a new team from scratch, shaping the culture and energy of a space unlike any other.
• Join a company that creates unique wellness experiences wherever it goes — blending history, atmosphere, and emotion in an unforgettable way.
• We offer a competitive compensation package and an annual performance-based bonus, designed to reflect your impact and contribution.
• Enjoy 80% coverage on health, dental, and vision.
• Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.

Grow with us: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city.