Operations Manager - Durham

Voyago; Ajax; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Operations Manager to lead their On Demand Transit division in Eastern Ontario. This role involves overseeing daily operations, ensuring compliance with performance metrics, and enhancing customer satisfaction. The successful candidate will manage a talented team, implement innovative solutions, and foster strong relationships with key accounts. This rewarding position offers the opportunity to make a significant impact within a supportive corporate culture that values diversity and employee well-being. Join a forward-thinking company committed to sustainable mobility solutions and professional development.

Benefits

Comprehensive benefits packages

Employee and Family Assistance Program

Employee Referral Bonus

Free licence upgrade

Opportunities for career growth

Focus on work-life balance

Supportive corporate culture

Sustainable mobility solutions

Qualifications

• 3+ years experience in a supervisory/management role in operations.
• Experience in the Transportation industry is an asset.

Responsibilities

• Manage daily operations of the On Demand Transit division.
• Ensure compliance with Key Performance Indicators and contracts.

Skills

Verbal and written communication skills

Financial acumen

Conflict management

Customer relationship building

Leadership

Time management

Education

University or Post Secondary Degree

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Adobe Acrobat

Job description

Voyago, Transdev Ontario is hiring a dynamic, experienced and highly effective Operations Manager for our Eastern Ontario Region.

Your Role:

Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of a growing On Demand Transit division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be a important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required. The office is located in Ajax and covers an expanded Durham and Eastern Ontario region.

Operations

• Manage efficient vehicle utilization, minimize deadhead
• Ensure compliance with contract
• Direct activities related to dispatching, routing, and tracking transportation
• Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
• Implement schedule and policy changes
• Oversee effective start up and overall maintenance of local contracts
• Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
• Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
• Follow up on all manners of progressive discipline
• Oversee and report on KPI’s, deficiency lists and any customer satisfaction survey
• Ensure proper levels of employees by working work with the Talent Acquisition team to attract new candidates
• Plan and facilitate safety meetings and driver’s meetings
• Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.
• Oversee payroll administration
• Mentor, Motivate and resolve conflict management.
  

Customer Service

• You will be the main point of contact for daily operations
• You are integral in the quoting of new business and will ensure compliance to contracts
• You will oversee daily operation’s communication re: STS portal information, maintenance of process, validity of data within the dispatch system
• You will acts as an ambassador for Transdev on and off company property and increase Transdev's visibility within the community by participating in company sponsored events
• You will create and build strong customer relationships

Your Profile

• You posses a University or Post Secondary Degree or Equivalent

• You have minimum 3 years experience in a supervisory/management role in operations environment
• Your experience with the Transportation industry would be an asset
• You have a minimum full G Ontario drivers licence
• You posses a Clean Drivers Abstract and clear Criminal Record Search with Vulnerable Sector Search
• You have excellent verbal and written communication skills
• You have previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
• You have advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
• You have the ability to participate in and facilitate group meetings
• You are willing to participate in education upgrading as required
• You posses proven financial acumen
• You have the ability to travel within Ontario
• You have a strong business acumen and ability to clearly and succinctly communicate ideas
• You are a natural people leader who is driven to ensure others are successful (Employees and Customers)
• You demonstrate professional written and oral communication as well as impressive interpersonal skills
• You are very familiar with Durham and the expanded Eastern Ontario region

The perks:

• We offer free licence upgrade if necessary/required

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.
  

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.