2500001500 - Manager Of Operations, Lakeridge Health

Lakeridge Health; Oshawa; On-site; CAD 72,000 - 90,000; Full time

Job summary

Queen's Health Sciences is seeking a Manager of Operations for the Lakeridge Health Campus in Oshawa. This role involves managing the MD Family Medicine Program, fostering relationships across teams, and ensuring compliance with university policies. The successful candidate will lead a diverse team, implement strategic initiatives, and contribute to improving health outcomes in the community. This position is vital to addressing the family doctor deficit in Canada and offers a unique opportunity to impact healthcare positively.

Qualifications

• Several years of experience in an organizationally relevant environment.
• Demonstrated progressively responsible leadership experience in human resource management.

Responsibilities

• Manages all administrative aspects and daily operations of the MD Family Medicine Program.
• Oversees all aspects of learner and faculty support.
• Works closely with the Assistant Dean to establish a culture of Equity, Diversity, and Inclusion.

Skills

Leadership

Communication

Organizational Skills

Relationship Management

Project Management

Education

University Degree

Job description

Posted on behalf of Queen's University

Manager of Operations, Lakeridge Health

Competition Number:J0425-0363

Position Title:Manager of Operations, Lakeridge Health

Position Number (Final):00507527

Employee Group:Support Staff

Job Category:Administrative Management

Department or Area:Queen's Health Sciences, Lakeridge Health Campus

Location:Oshawa, Ontario, Canada (On-site)

Salary: $72,485.00 - $89,941.00/Year

Grade:09 Review Salary Information Here

Hours per Week:35

Job Type:Term

Length of term:2 years

Shift:7 Monday - Friday

Number Of Positions:1

Date Posted:May 12, 2025

Closing Date:June 1, 2025

COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended May 1, 2022. However, they remain in effect for students, staff, and faculty in workplaces, including hospitals, where patient care is provided and/or where the work duties or educational requirements of the position involve or support patient care.

About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Queen's Health Sciences is currently recruiting for a keystone position at their Lakeridge Health Campus, which hosts the new Family Medicine focused MD program (position will be based in Oshawa). Using their strong relationship building and collaboration skills, the Manager of Operations will apply their inclusive style of leadership to the overall management of the site. With the main campus located in Kingston, Ontario, the Manager of Operations will be required to create meaningful relationships with other leaders whom they do not see in-person often. This means the successful applicant will have to work independently during the implementation of initiatives and be able to build a positive culture within the Oshawa team to achieve the goals of this new program effectively. Additionally, being able to effectively manage individuals and learn the business will be keys to success.

The Queen's-Lakeridge Health Family Medicine MD program launched in September 2023. The first of its kind in Canada, it trains MD students through to family medicine residency and will graduate practice-ready, community-focused physicians who are able to provide comprehensive care to people in southeastern Ontario. This role is a great opportunity for someone who is excited about expanding an established program that is recognized Canada-wide into a new community, with clear goals to positively impact the health outcomes of Canadians both locally and nationally. Because of it's potential to address the deficit in family doctors that the Durham Region, and more broadly Canada, are experiencing, this is a high-profile initiative that other learning institutions will be monitoring and potentially mirroring in their own schools.

If you are an inclusive leader who would like an opportunity to build something new that has the opportunity to positively impact a crisis within Canada's health care system, we encourage you to apply.

Job Description

KEY RESPONSIBILITIES:

• Manages all administrative aspects and daily operations of the MD Family Medicine Program. Monitors operations to identify opportunities for efficiency. Assesses and determines support needs for the program, makes recommendations to leadership team and oversees implementation of changes.
• Oversees all aspects of learner and faculty support, working closely with the curricular and administrative leadership of the Queen's MD Program and the Department of Family Medicine, Regional Education Lakeridge Health.
• Interprets and applies policies and accompanying procedures to ensure compliance with university and external regulations.
• As a member of the management team, assists with strategic planning and objective setting. Assists the Assistant Dean in objective setting for the Campus, monitoring the achievement of plans outlined.
• Works closely with the Assistant Dean to establish and ensure a culture of Equity, Diversity, and Inclusion within the Program. Collaborates with the Queen's Health Sciences EDI office to ensure cohesion and alignment with institutional priorities and initiatives. Is an ally to equity-deserving individuals and groups and promotes EDI initiatives within the Program.
• Provides executive-level support to the Assistant Dean and acts as a primary resource person for the Program. Conducts research and compiles data related to the Program to ensure stakeholder needs and objectives are fulfilled. Develops communications on behalf of the program and manages updates to websites.
• Acts as signing authority for delegated accounts and approval on budget items. Participates in management meetings to design and approve the overall budget for the Program.
• Oversees facility maintenance and operations of the Campus offices. Maintain and coordinates safety and maintenance procedures with Lakeridge Health.
• Manages the coordination and operation of relevant committees. Works closely with the committee chairs, sets agendas, and maintains minutes in accordance with university and QHS policy. Maintains and monitors learner records to ensure accurate archives of student records ensuring that all records are updated, maintained and accessible.
• Leads a diverse team of staff, providing daily guidance and support. Plans, prioritizes, and manages the work of employees, providing strategic and tactical advice, guidance, and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
• Manages performance by establishing performance standards, reviewing, and evaluating performance and conducting formal performance reviews on an ongoing basis.
• Assesses staff training and development needs, and ensures that employees receive training
  
  

required to improve and sustain successful performance.

• Investigates, addresses, and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge, and probationary termination.
• Other duties as required in the support of the department and/or unit.
  
  

Required Qualifications

• University Degree.
• Several years of experience in an organizationally relevant environment.
• Demonstrated progressively responsible leadership experience in human resource management, financial management and/or project management.
• Demonstrated experience in relationship management and stakeholder relations to work collaboratively and diplomatically across and within diverse organizational units.
• Experience in a postsecondary or public sector environment or knowledge of university structure, policy, and administrative systems considered an asset.
• Consideration may be given to an equivalent combination of education and experience.
  
  

Special Skills

• Management skills and ability to motivate a team and create a positive work environment with a demonstrated commitment to employee development and safety.
• Respects diversity and promotes inclusion in the workplace.
• Ability to be objective, fair, and flexible without compromising standards and established policies.
• Excellent communication (both verbal and written) and interpersonal skills.
• Advanced administrative skills, including the use of computers for data analysis and information distribution/reporting.
• Exceptional organizational skills required to prioritize, coordinate, and direct the work of the department. Ability to cope with multiple demands and resolve priority conflicts.
• Initiative and resourcefulness to work independently and assume responsibility for design, implementation and completion of projects and development of recommendations.
• Diplomacy, discretion, understanding and respect for confidentiality, and the highest standards of professionalism.
• Ability to adapt to and implement new technologies.
• Knowledge of organizational precedents.
• Ability to work in a stressful, high-pressure, constantly changing environment.
  
  

Decision Making

• Delegate work to other staff and draw attention to departmental priorities to encourage action.
• Make human resource management decisions or recommendations to the appropriate decision-maker.
• Evaluates job candidates and makes effective recommendations on suitable hires.
• Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.
• Assesses investigation outcome of grievances and makes effective recommendations on appropriate course of action or next steps on grievances.
• Plan, implement, and evaluate administration policies, procedures, and practices in meeting QHS, departmental and university goals and priorities.
• Determine content of various reports, such as business plans and other short- and long-term planning documents that provide direction and propose objectives.
• Determine data collection and analysis method and how to make information most accessible. Decide on most effective presentation medium and format for data.
• Make daily operation decisions and resolve administrative problems within guidelines. Answer queries and produce and distribute information material.
• Determine appropriate action to handle emergencies in accordance with departmental and university procedures.
• Exercise sound decision-making in determining when issues need to be escalated to the Assistant Dean.
  
  

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail].

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