Operations Manager - Durham

Transdev Ontario Manitoba; Ajax; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative transportation company is seeking a dynamic Operations Manager for the Eastern Ontario Region. This role is pivotal in ensuring operational excellence and enhancing customer satisfaction within a growing On Demand Transit division. The successful candidate will oversee compliance with performance metrics, manage daily operations, and develop policies to improve service quality. With a focus on leadership and teamwork, this position offers opportunities for career growth within a global transportation group committed to sustainability and innovation. If you thrive in a fast-paced environment and are passionate about operational success, this is the perfect opportunity for you.

Benefits

Comprehensive benefits

Employee Assistance Program

Referral bonuses

Opportunities for career growth

Focus on work-life balance

Diverse corporate culture

Support for employee well-being

Contributing to sustainable mobility solutions

Qualifications

• 3+ years in a supervisory/management role in operations.
• Experience in dynamic, high-demand environments.

Responsibilities

• Manage daily operations of the On Demand Transit division.
• Oversee compliance with Key Performance Indicators.
• Build and maintain strong customer relationships.

Skills

Management

Communication Skills

Financial Acumen

Leadership

Microsoft Office

Adobe Acrobat

Education

University or post-secondary degree

Tools

STS portal

Job description

Voyago, Transdev Ontario is hiring a dynamic, experienced, and highly effective Operations Manager for our Eastern Ontario Region.

Your Role:

Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of a growing On Demand Transit division. This role manages and oversees compliance with Key Performance Indicators, influences customer satisfaction, increases division revenue, and oversees operational effectiveness and quality. The successful candidate will serve as a key contact for management in major accounts, requiring a high degree of diplomacy and tact. The office is located in Ajax, covering an expanded Durham and Eastern Ontario region.

Operations

1. Manage vehicle utilization, minimize deadhead.
2. Ensure contract compliance.
3. Oversee dispatching, routing, and tracking transportation activities.
4. Organize and manage staff work to meet organizational requirements.
5. Implement schedule and policy changes.
6. Oversee startup and maintenance of local contracts.
7. Collaborate with managers and staff to develop and implement policies, procedures, goals, and objectives.
8. Work with Health & Safety team and government agencies to investigate accidents and improve safety procedures.
9. Follow up on disciplinary actions.
10. Report on KPIs, deficiency lists, and customer satisfaction surveys.
11. Coordinate with Talent Acquisition to ensure proper staffing levels.
12. Plan and facilitate safety and driver meetings.
13. Monitor budgets and expenses to ensure alignment with approved budgets.
14. Oversee payroll administration.
15. Mentor, motivate, and manage conflict resolution.

Customer Service

1. Serve as the main contact for daily operations.
2. Participate in quoting new business and ensure contract compliance.
3. Manage communication regarding the STS portal and dispatch system data integrity.
4. Represent Transdev in the community and participate in company events.
5. Build and maintain strong customer relationships.

Requirements

• University or post-secondary degree or equivalent.
• Minimum 3 years in supervisory/management role in operations.
• Experience in transportation industry is an asset.
• Full G Ontario driver’s license.
• Clean driver’s abstract and criminal record check with Vulnerable Sector Search.
• Excellent verbal and written communication skills.
• Experience in dynamic, high-demand environments with deadlines and sensitive materials.
• Advanced skills in Microsoft Office and Adobe Acrobat.
• Ability to facilitate group meetings.
• Willingness to participate in ongoing education.
• Proven financial acumen.
• Ability to travel within Ontario.
• Strong business acumen and communication skills.
• Leadership qualities to ensure team and customer success.
• Familiarity with Durham and Eastern Ontario regions.

Benefits

• Free license upgrade if necessary.
• Comprehensive benefits, Employee Assistance Program, company perks, and referral bonuses.
• Award-winning company environment.
• Opportunities within a growing global transportation group.
• Focus on innovation and sustainability.
• Support for work-life balance and employee well-being.
• Diverse and inclusive corporate culture.
• Contributing to sustainable mobility solutions.
• Opportunities for career growth within the Group.

Voyago is committed to providing accommodations for individuals with disabilities during the recruitment process. Please notify Human Resources if accommodations are needed for an interview.

We thank all applicants; only those under consideration will be contacted.