Operations Manager – Amazon USA Private Label

Talantir; Canada; Ibrido; CAD 80.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance stipend

Paid vacation

Remote position

Descrizione del lavoro

Talantir is seeking an Operations Manager to lead our Amazon USA private label business. This role blends hands-on operations with team leadership, covering supply chain, account health, inventory planning, and vendor relationships.

You will oversee a small team of 2–3, drive process improvements, and ensure flawless execution across end-to-end operations from supplier production in China to Amazon fulfillment centers in the USA.

Competenze

• 3+ years of hand-on experience in operations, supply chain, or logistics in an Amazon environment.
• Strong focus on process improvements and timelines.
• Experience managing Amazon Seller Central or equivalent account health.
• Experience forecasting demand and planning inventory for seasonal cycles.
• Ability to lead a small team and collaborate with internal stakeholders.

Mansioni

• Oversee end-to-end supply chain operations from China to USA 3PL and Amazon FBA.
• Provide hands-on support during peak periods and resolve logistics bottlenecks.
• Guide inbound logistics, customs clearance, and domestic transport decisions.
• Monitor inventory levels and coordinate with the team to prevent stockouts or overstock.
• Develop and manage seasonal and monthly forecasting models for replenishment.

Conoscenze

Amazon operations

Forecasting

Inventory planning

Account health

Vendor management

Team leadership

Cross-border logistics

Strumenti

Helium 10

SoStocked

ClickUp

Asana

Google Sheets

Excel

Descrizione del lavoro

About the role

We're looking for an Operations Manager to lead our Amazon USA private label business — both at the strategic level and in the weeds. This is a 50/50 role: half hands‑on operator, half team lead. You'll own supply chain, Amazon account health, inventory planning, and vendor relationships while managing a small team of 2–3.

If you thrive in fast‑paced environments, care deeply about process, and want to build something meaningful in e-commerce — this is the role.

Compensation & benefits

• Competitive salary based on contribution
• Health insurance stipend
• Paid vacation
• Remote position

Key Responsibilities

Operations & Supply Chain

• Oversee the Supply Chain Manager and ensure end-to-end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers.
• Actively support the team during critical operational periods — stepping in to execute and problem-solve logistics, customs clearance, or inbound delays.
• Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport.
• Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory.
• Bring hands‑on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment.

Amazon Marketplace Operations

• Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account‑related issues.
• Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently.
• Hands‑on expertise in Amazon Seller Central — directly executing operational tasks when needed.
• Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels.
• Monitor product listings, rankings, and competitor activity to maintain competitiveness.

Vendor & Purchasing Management

• Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers.
• Evaluate vendor performance and ensure high‑quality standards and on‑time deliveries.
• Oversee purchasing activities, ensuring cost‑efficiency while maintaining product quality.
• Step in to negotiate or manage critical supplier issues when escalation is required.

Leadership & Team Management

• Manage and mentor a small team of 2–3 operations staff.
• Establish clear processes, KPIs, and accountability for the team.
• Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”
• Lead by example — working alongside the team in daily operations, modeling problem‑solving, and maintaining high execution standards. Balance strategic direction with direct, hands‑on involvement to ensure flawless execution.
• This role may also involve ad‑hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business.
• Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”
• Lead by example — working alongside the team in daily operations, modeling problem‑solving, and maintaining high execution standards. Balance strategic direction with direct, hands‑on involvement to ensure flawless execution.
• This role may also involve ad‑hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business.

Qualifications (Must‑Have)

• 3+ years of hand‑on experience in operations, supply chain, or logistics in an Amazon environment.
• Extremely detail‑oriented, process‑driven, and highly organized, with a focus on continuous improvement.
• Comfortable working in a fast‑paced, dynamic environment with partial overlap to the U.S. East Coast time zone.
• Strong knowledge of Amazon FBA logistics, 3PL operations, and international shipments (China to USA), including customs and freight forwarding.
• Proven track record in forecasting, inventory planning, and demand analysis to support seasonal and replenishment cycles.
• Hands‑on experience managing Amazon account health, including policy violations, IP complaints, and compliance issues.
• Solid understanding of how PPC advertising and marketing performance impact inventory and operations.
• Fluent in English (required); strong communication and analytical skills.

Nice to have

• Amazon account health and IP complaint experience
• Mandarin (for supplier communication)
• Helium 10, SoStocked, or similar tools
• ClickUp or Asana
• Experience launching products on Amazon
• Google Sheets / Excel proficiency
• Prior small team management in e‑commerce

90 Day Objectives

• Master day‑to‑day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution.
• Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues.
• Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning.
• Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints.

Key Performance Indicators

• Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU
• Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
• Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
• Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
• Amazon Inventory Performance Index (IPI) - Greater than 465