Operations Manager

VML MAP; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Une entreprise leader dans l'expérience client personnalisée recherche un Marketing Operations Manager pour son bureau de Toronto. Ce poste implique la gestion des opérations quotidiennes, le développement d'une équipe talentueuse et l'assurance de la conformité des services offerts. Le candidat idéal aura une expérience solide en marketing omnicanal et en gestion de projet, ainsi que d'excellentes compétences en communication.

Qualifications

• Expérience en marketing omnicanal.
• Gestion de personnes et performances (3-5 ans d'expérience).
• Excellentes compétences en communication, maîtrise de l'anglais.

Responsibilities

• Gestion des opérations quotidiennes et mise en œuvre des campagnes.
• Recrutement et développement du personnel.
• Gestion des relations avec les parties prenantes.

Skills

Omnichannel marketing

CRM

Project management

Communication skills

Collaboration

Job description

Are you a dynamic leader with a proven ability to motivate and guide a high-performing team? Are you passionate about driving the seamless execution of digital cross-channel marketing strategies for our global clients? If you thrive in a fast-paced, international working environment and are seeking an exciting management position, we invite you to consider the role of Marketing Operations Manager at our Toronto office!

Please note, this is a full time, permanent and hybrid opportunity (4 days on site, per week).

What will your day look like?

As our new Marketing Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client campaigns, ensuring the continuous development of staff and operation services. More specifically, your tasks include :

• Overseeing the team's daily operation and workload distribution
• Ensuring compliance with Service Level Agreements such as quality assurance and time-to-market activity
• Recruitment and people management and development
• Supporting initiatives by the Operations Director and Global Directors
• Reporting on progress and development for internal and external stakeholders
• Risk management and mitigation

Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.

Who are you going to work with?

You will be managing a dedicated and competent team of approximately 8-10 employees and operate as the link between our various in-house departments.

We work closely together with our colleagues in Copenhagen (HQ) as well as our other 3 office locations in Bangkok, Lisbon and San Jose (Costa Rica). You will play a crucial part in our Toronto office, work closely with your operations team, and report directly to the Operations Director. We are proud of our multicultural environment and dynamic atmosphere where we not only work together - we are great at having fun as well.

What do you bring to the table?

As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others.

Further, we expect that you have :

• Experience in and a solid understanding of omnichannel marketing
• Solid experience with CRM, digital production, marketing personalization and automation, commercialization of services, or process optimization
• Demonstrated experience with people and performance management as well as talent profiling and recruitment (3-5 years)
• Proven ability to establish and maintain strong personnel and stakeholder relationships (3-5 years)
• Extensive background in project management
• Client management experience as a plus
• Highly collaborative, driven by a strong sense of inclusion and diversity
• Excellent communication skills, and highly proficient in the English language

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

LI-NA

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

For more information, please visit our website, and follow VML MAP on our social channels via Instagram, LinkedIn and X.

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