Operations Manager

AIRE Ancient Baths; Toronto; On-site; CAD 100,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Employer-paid health, dental, and 
vis

Birthday experience

Staff discounts

Job summary

AIRE Ancient Baths Toronto is seeking an Operations Manager to lead daily operations, champion guest satisfaction, and uphold brand standards across departments.

You will manage department heads, drive KPI monitoring, ensure compliance, and foster a culture of care and excellence in a historic, relaxing setting.

This role requires 3+ years in luxury hospitality or spa operations, a bachelor's degree, and a collaborative leadership style.

Qualifications

• 3+ years leading complex operations in luxury hospitality or spa settings.
• Proven track record managing multiple departments and driving KPIs.
• Strong customer satisfaction management and data-driven decision making.

Responsibilities

• Coordinate across departments to ensure daily operations run smoothly.
• Implement policies, procedures, and service protocols aligned with brand standards.
• Monitor KPIs and act on data to improve guest experience.
• Lead department heads and drive staff development plans.
• Manage guest issues and ensure service excellence across teams.

Skills

Operations leadership

Team management

Data-driven decisions

Guest satisfaction

Policy compliance

Education

Bachelor's degree in Hospitality Management, Tourism, or Business

Job description

Our Toronto Location:

Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.

Our Toronto Location:

Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation. Honoring its literary and industrial past, the space is adorned with vintage books and printing presses, which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.

The Role

As the Operations Manager, you will take the lead in ensuring daily operations run smoothly and to the highest standard. Your focus will be on operational excellence, team performance, and guest satisfaction. You will coordinate with department heads, ensure policy compliance, support team development, and act as a cultural ambassador for AIRE.

Key Responsibilities

Operations & Compliance

• Ensure the smooth operation of all daily activities by coordinating across all departments.
• Implement and maintain brand policies, procedures, and service protocols.
• Monitor operational reports and KPIs to make agile, data-driven decisions.
• Support inventory management, procurement, and communication with suppliers.
• Oversee health and safety, legal compliance, and regulatory standards.
• Maintain quality assurance following global AIRE standards.
• Serve as the deputy to the Site Director in their absence.

Team Leadership & Culture

• Directly manage department heads and ensure alignment across teams.
• Conduct regular team briefings, one-on-ones, and performance conversations.
• Evaluate team performance using clear KPIs and defined goals.
• Support managers in creating and executing development plans for their teams.
• Identify training needs in collaboration with HR and ensure delivery and application.
• Promote employee engagement, well-being, and a culture of accountability and care.
• Lead by example — visible, hands-on, and solution-oriented at all times.

Guest Experience & Service Recovery

• Ensure that every guest receives a seamless and extraordinary experience.
• Monitor guest satisfaction data (e.g., NPS) and drive improvement initiatives.
• Manage complex service incidents and act as the escalation point.
• Support department heads in training their teams on service excellence.
• Ensure service standards are consistent and reflect the AIRE philosophy.

Who You Are

• A Bachelor’s degree in Hospitality Management, Tourism, or Business (required).
• 3+ years of experience leading complex operations in a luxury spa, wellness, fitness, F&B or hospitality setting.
• 3+ years of experience directly managing teams across multiple departments, with a strong sense of accountability and development.
• Experience reading and interpreting operational reports and making decisions based on data and business needs.
• A solid track record in customer satisfaction management, using tools like surveys and improvement plans.
• Experience overseeing inventory, third-party vendors, and quality assurance processes, including legal and OSHA-related requirements.
• Excellent organizational and multitasking skills, with a calm and decisive approach to urgent situations.
• A genuine customer service mindset and the ability to motivate others to deliver excellence every day.
• A punctual, reliable, and flexible attitude that adapts to the rhythm of a dynamic and guest-centered environment.

Why You Should Join Us

• Be part of something extraordinary. Join a company that creates unique wellness experiences, where history, atmosphere, and emotion come together to create unforgettable moments.
• Competitive compensation. Earn $100,000–$115,000 annually, depending on your experience, plus an attractive bonus opportunity.
• Comprehensive benefits. Enjoy 80% employer-paid health, dental, and vision coverage, because your well-being matters to us.
• Exclusive AIRE perks. Celebrate your birthday with a complimentary AIRE Experience and enjoy special discounts for yourself, friends, and family.
• Grow with AIRE. Join a globally expanding luxury wellness brand and be part of an exciting new chapter in our journey. With our new location now open, this is your opportunity to help shape its success, strengthen our presence in the city, and contribute to creating exceptional experiences for our guests.

This is an existing position within the organization.

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

But what truly brings this experience to life goes beyond walls and water — it's the people behind it.

Our true pride lies not only in the experience itself, but in the people who make it possible. At AIRE, we foster an inclusive, human, and collaborative environment. Our culture is rooted in the ambition to achieve the extraordinary, excellence in every detail, diversity as a source of creativity, and a warm and generous spirit that inspires, connects, and evolves.