Operations Manager

B+H Architects; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

B+H Architects is seeking an experienced Operations Manager to lead and optimize operations across its Canadian studios, driving consistent project delivery and performance against global standards.

The role partners with Practice Leadership, Finance, HR, and Project Principals to implement a unified operating model and enable design teams to scale efficiently while improving financial controls and risk management.

Responsibilities

• National Operations Leadership across Canada studios and alignment with global and regional strategy.
• Establish a consistent national framework for project initiation, budgeting, scheduling, and reporting.
• Create and enforce disciplined operational standards across all project teams.
• Monitor operational performance across all active projects, identify risks, and intervene early with Project Principals.
• Implement project controls for scope management, change orders, fee tracking, resource allocation, and risk mitigation.
• Lead monthly project health reviews and quarterly business performance reviews.
• Develop and roll out standardized SOPs for project delivery, documentation, QA/QC, and financial controls.
• Drive adoption of operational tools and platforms (e.g., Deltek Vision/Vantagepoint, resource planning systems).
• Partner with Finance to improve revenue forecasting, utilization, WIP/AR management, and margin performance.
• Support project teams in developing accurate proposals, fee structures, and work plans.

Job description

B+H Architects is a global, award-winning firm with a 70+ year legacy of building creative solutions for clients through the delivery of architecture, interior design, landscape, planning, and other consulting services. We've worked with clients across the globe to design buildings and environments that are inspiring, memorable, functional, and contextual.

We are part of the SJ Group, SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future.

Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries.

Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables.

please visit our website: www.surbanajurong.com

Purpose / Role

We're looking for an experienced Operations Manager to lead and optimize operations across our Canadian studios. You'll drive consistent project delivery standards, improve commercial performance, and enable our design teams to work efficiently at scale. This role partners with Practice Leadership, Finance, HR, and Project Principals to implement a unified national operating model focused on accountability and predictable outcomes.

Key Responsibilities

• National Operations Leadership
• Lead operations for Canada across two studios, ensuring alignment with global and regional strategy.
• Establish a consistent national framework for project initiation, budgeting, scheduling, and reporting.
• Create and enforce disciplined operational standards across all project teams.
• Project Delivery Oversight
• Monitor operational performance across all active projects, identifying risks and intervening early with Project Principals.
• Implement project controls for scope management, change orders, fee tracking, resource allocation, and risk mitigation.
• Lead monthly project health reviews and quarterly business performance reviews.
• Practice Efficiency & Process Improvement
• Diagnose operational inefficiencies and introduce clear, repeatable workflows.
• Develop and roll out standardized SOPs for project delivery, documentation, QA/QC, and financial controls.
• Drive adoption of operational tools and platforms (e.g., Deltek Vision/Vantagepoint, resource planning systems).
• Financial & Commercial Management
• Partner with Finance to improve revenue forecasting, utilization, WIP/AR management, and margin performance.
• Support project teams in developing accurate proposals, fee structures, and work plans.
• Ensure commercial discipline in contract reviews, negotiations, and risk assessment.
• People Leadership & Culture
• Promote a culture of accountability, operational discipline, and continuous improvement.
• Mentor Project Managers and emerging leaders to develop operational capability within the studios.
• Foster collaboration across studios and disciplines.
• Compliance, Risk & Quality
• Strengthen adherence to regulatory requirements, insurance standards, and internal governance.
• Implement robust QA/QC processes to reduce operational and contractual risk.
• Support