Operations Manager

Village Family Health Team; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Village Family Health Team is seeking an experienced Manager of Clinical Operations to provide operational leadership across multiple clinical sites in Toronto. You will oversee day-to-day clinical operations, manage vendor relationships, and strengthen external healthcare partnerships to improve service delivery.

The role involves oversight of laboratory-related operations and exploring community access expansion through partnerships, including drafting and implementing RFPs.

Qualifications

• Post‑secondary education in a healthcare discipline.
• Experience in healthcare operations or project management.
• Vendor relationships with external providers.
• Understanding of clinical workflows and patient‑centred care.
• Excellent communication and organizational skills.
• Ability to manage multiple locations.
• Proficiency with Microsoft Office and EMR familiarity.
• Valid driver’s license and travel ability.

Responsibilities

• Oversee daily clinical operations across all sites, ensuring efficient, patient-centred service delivery.
• Provide on-site operational support and coordinate with clinical and administrative teams.
• Manage equipment, supplies, facilities and clinical workflows.
• Support service expansion, quality improvement and regulatory compliance.
• Establish and maintain relationships with healthcare vendors and external providers.
• Coordinate vendor agreements, procurement, service expectations and performance monitoring.
• Support partnerships and vendor negotiations, resolving operational issues.
• Identify opportunities to improve service quality, efficiency and cost-effectiveness.
• Oversee laboratory-related services and collaborate with external lab providers to support workflows.
• Explore expansion of community lab access via partnerships and RFPs.
• Assess partnership opportunities and operational requirements for leadership consideration.
• Support implementation of new laboratory services or partnerships if approved.
• Coordinate operational projects and organizational initiatives across sites.
• Assist with budgeting, procurement, resource planning and reporting.
• Identify challenges and implement practical solutions.
• Perform other duties as required.

Skills

Healthcare operations

Vendor management

Project management

Communication

Organization

Travel readiness

EMR familiarity

Driver’s license

Education

Post-secondary education in a healthcare-related discipline

Tools

Microsoft Office

EMR systems

Job description

Organization: Village Family Health Team
Location: Toronto, Ontario
Employment Type: Full-Time, Permanent
Reports To: Executive Director

Village Family Health Team

Village Family Health Team serves the rapidly growing neighbourhoods of Liberty Village, King/Queen West and Parkdale in Southwest Toronto. We are a leading healthcare organization committed to providing exceptional care and support to our community. We pride ourselves on delivering patient-centered care and fostering a collaborative, compassionate, and innovative healthcare environment. We offer a wide range of programs and services to address the diverse healthcare needs of our community with a focus on chronic disease management, mental health and addictions, and health promotion and wellness. We believe in proactive healthcare that include health education and preventive screenings to empower our patients to live their healthiest lives.

Position Summary

We are seeking an experienced and motivated Manager of Clinical Operations to provide operational leadership and oversight across multiple clinical sites. Reporting to the Executive Director, the Manager will oversee day-to-day clinical operations, support efficient service delivery, manage vendor relationships, and strengthen external healthcare partnerships.

The role will also oversee existing laboratory-related operations and explore opportunities to improve community access to laboratory services, including potential partnerships with external blood laboratory organizations.

The successful candidate must be able to travel regularly between clinical sites to provide operational oversight and hands‑on support.

Key Responsibilities:

Clinical Operations & Multi-Site Oversight:

• Oversee daily clinical operations across all organizational sites, ensuring consistent, efficient, and patient-centred service delivery.
• Provide regular on-site operational support, address challenges, and coordinate with clinical and administrative teams.
• Manage operational requirements, including equipment, supplies, facilities, and clinical workflows.
• Support service expansion, quality improvement, and compliance with applicable healthcare regulations and organizational policies.

Vendor Management & External Partnerships:

• Establish and maintain relationships with healthcare vendors, suppliers, laboratory organizations, and external service providers.
• Coordinate vendor agreements, procurement activities, service expectations, and performance monitoring.
• Support partnership discussions, vendor negotiations, and resolution of operational issues.
• Identify opportunities to improve service quality, efficiency, and cost-effectiveness.

Laboratory Operations & Service Development:

• Oversee the operational coordination of existing laboratory‑related services for patients.
• Collaborate with clinical teams and external laboratory providers to support effective workflows and service delivery.
• Explore the feasibility of expanding community access to laboratory services through potential partnerships with external laboratory organizations inclusive of creating and implementing a RFP.
• Assess partnership opportunities, operational requirements, and service models, providing recommendations to organizational leadership.
• Support implementation of new laboratory services or partnerships if approved.

Project Management & Organizational Support:

• Coordinate operational projects, service improvements, and organizational initiatives across clinical sites.
• Support budgeting, procurement, resource planning, and operational reporting.
• Identify operational challenges and implement practical solutions.
• Perform other related duties and responsibilities as assigned, in response to evolving organizational needs.

Qualifications & Experience:

Required:

• Post‑secondary education in a healthcare-related discipline.
• Experience in healthcare operations, clinical service coordination, or project management, preferably in primary care or community healthcare.
• Experience managing vendor relationships and working with external healthcare service providers.
• Strong understanding of clinical workflows, patient‑centred care, and healthcare service delivery.
• Excellent communication, organizational, relationship‑building, and problem‑solving skills.
• Ability to work independently, manage competing priorities, and oversee operations across multiple locations.
• Proficiency with Microsoft Office and familiarity with electronic medical records.
• Valid driver’s license and ability to travel regularly between all clinical sites and external partner locations.

Job Specifications:

Location: 171 East Liberty St., Unit 102 and 1560 &1562 Queen Street West

Hours of Work: 37.5 hours per week, generally aligning with FHT practice operations, with some evening and Saturday clinics.

Status: 1.0 FTE, full-time, permanent.

Village Family Health Team is committed to equity, diversity, and inclusion.

Accommodations are available throughout the recruitment process upon request.

Village Family Health Team is an equal opportunity employer dedicated to recruiting and retaining a qualified workforce and is committed to hiring practices that are fair and equitable. The company and its hiring managers always seek to hire the most qualified candidate for a position. A protected characteristic under the Human Rights Code is never used against a person during the hiring process.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.