Facilities Operations Associate

Hamilton Family Health Team; Hamilton; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

HOOPP

Meaningful work

12 paid stat holidays + 1 float day

Flexible work schedule

Ongoing green initiatives

Job summary

Hamilton Family Health Team is seeking a Facilities Operation Associate to support safe operations, building systems, and security across six hub sites and ~95 affiliated practices in Hamilton, Ontario. The role balances hands-on maintenance with coordination across clinical and administrative teams.

The ideal candidate is proactive, independent, and capable of handling challenging situations with strong communication and organizational skills. A vehicle and valid Ontario G license are required.

Qualifications

• 3–5 years of facilities maintenance or building operations experience.
• Post-secondary education or relevant certification; facilities management training is an asset.
• Healthcare setting experience is preferred.

Responsibilities

• Review priorities and track maintenance requests; coordinate repairs and follow up on outstanding work.
• Complete regular building inspections; troubleshoot and perform minor repairs (patching, painting, plumbing, furniture).
• Manage building access cards (fobs) and alarm schedules; support staff access changes and security issues.
• Assemble, install, move and adjust furniture, workstations and equipment; support space changes and renovations.
• Identify safety hazards; support ergonomic improvements and safe workspaces.
• Respond to urgent building issues to minimize disruptions to operations and patient care.
• Schedule and coordinate contractors; provide site access and monitor work.
• Ensure clinical spaces support patient confidentiality (noise and privacy concerns).

Skills

Facilities maintenance

Building operations

Repair coordination

Trades support

HVAC knowledge

Plumbing knowledge

Electrical knowledge

Access control systems

Microsoft Office (Excel)

Communication & organization

IPAC knowledge

Education

Post-secondary education

Facilities management training

Tools

Kantech access system

Job description

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Join the largest Family Health Team in the province and help advance our vision of creating a healthier community through team-based primary health care. Reporting to the Facilities Lead, the Facilities Operation Associate is responsible for supporting the safe operations and ongoing maintenance of the building systems, facilities and physical security. In addition, they should provide support across six main hub sites and act as an advisor to approximately ninety-five affiliated physicians practices.

The ideal candidate is independent, proactive, responsive, and capable of balancing hands‑on tasks with effective coordination and communication across clinical and administrative teams. This position requires high level of resilience, independence and willingness to work in a challenging situation.

Primary Responsibilities

• Review priorities and track maintenance requests. Coordinate repairs and follow up on outstanding work.
• Complete regular building inspections, troubleshoot basic issues, and perform minor repairs such as patching, painting, plumbing adjustments, and furniture repairs.
• Manage building access cards (fobs), door access, and alarm schedules. Support staff access changes and respond to security issues.
• Assemble, install, move, and adjust furniture, workstations, and equipment. Support office changes, renovations, and new space setups.
• Identify and address safety hazards, support ergonomic improvements, and help maintain safe, functional workspaces.
• Respond to urgent building issues, such as leaks, equipment failures, and access problems, to minimize disruptions to operations and patient care.
• Schedule and coordinate contractors, provide site access, monitor work, and report concerns or incomplete repairs.
• Help ensure clinical spaces support patient confidentiality, including identifying noise and sound privacy concerns.

If so, we are looking for a future colleague who has…

• 3‑5 years of experience in facilities maintenance, building operations, repair coordination, skilled trades support, or a related field.
• Post‑secondary education or relevant certification; facilities management training is an asset.
• Experience in a healthcare setting is preferred.
• Knowledge of building systems, including HVAC, plumbing, electrical, and mechanical systems.
• Experience with building access control systems, such as Kantech, and access fob management.
• Hands‑on skills in minor repairs, painting, patching, furniture assembly, and equipment installation.
• Experience with building inspections, maintenance ticketing systems, and work order tracking.
• Basic knowledge of health and safety requirements, patient privacy, and infection prevention and control (IPAC).
• Knowledge of Microsoft Office, including Excel, and the ability to learn new systems.
• Strong communication, organization, problem‑solving, and time management skills.
• Ability to work independently, manage competing priorities, and recognize when specialized contractors are needed.
• Valid Ontario Class G driver’s licence and access to a vehicle.

Physical Requirements

• Frequent walking, bending, stooping, and occasionally prolonged standing.
• Ability to work in different building and environmental conditions.
• Ability to frequently lift or push up to 30 pounds and occasionally up to 50 pounds.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Meaningful, purpose‑based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Summary

Classification: Facilities Operation Associate -Non-Union

Primary Location: Hamilton, Ontario

Multi‑Site: Yes

FTE: 1.0

Employee Class: Regular Full Time

Date Available: ASAP

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID‑19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID‑19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity‑deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.