Operations Manager

Colliers International; Toronto; On-site; CAD 88,000 - 110,000; Full time

Benefits offered by this job

Innovative projects

Career growth

Benefits & compensation

Collaborative culture

Diversity & Inclusion

Global network

Job summary

Colliers is seeking an Operations Manager for Cedarbrae Centre in Scarborough, ON. You will oversee daily operations and capital projects, mentor a team of building operators, and ensure service excellence for tenants.

You will drive energy efficiency, budget adherence, and safety compliance while coordinating with on-site and corporate teams to meet KPIs and client expectations.

Qualifications

• 5–10 years in progressive building operations.
• 5+ years leading teams of building operators.
• Experience in retail assets preferred.
• Experience writing business cases for capital projects.
• Knowledge of emergency management and safety codes.

Responsibilities

• Manage and train the building operations team.
• Address urgent priorities and tenant requests.
• Oversee energy efficiency and sustainability programs.
• Operate within budgets and control expenses.

Skills

Leadership

Client relations

Strategic thinking

Problem solving

Budgeting

Team mentorship

Education

Facility management certification

Tools

Yardi Voyager

Building Engines

RFQ/RFP tools

Job description

Accelerate your success at Colliers.

Why Colliers?

As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others.

This position is for an Operations Manager based at Cedarbrae Centre in Scarborough, Ontario

About the Role

As Operations Manager within our REMS team, you’ll play a pivotal role in overseeing the operations of Cedarbrae Centre a retail asset within our portfolio. You will oversee the daily operation and routine maintenance of the building’s physical systems while ensuring tenant requests are addressed promptly and professionally.

You are driven by customer service and take pride in the quality of work and service delivered by your team. You work effectively with individuals at all levels, including clients, external vendors, and corporate teams (HR, IT, Leasing, etc.), and collaborate closely with the General Manager and other on-site management team members.

You have a strong track record of leading, managing, and successfully delivering large capital projects while implementing preventative maintenance programs for commercial assets. You consistently meet and exceed business objectives, ensuring the achievement of key performance indicators (KPIs) and operational financial targets. You are forward-thinking, innovative, and eager to leverage your expertise to help shape the future of our industry.

Responsibilities

• Manage, mentor, and provide guidance and training to the building operations team.
• Effectively multitask while recognizing and addressing important and time-sensitive priorities.
• Review operations and implement energy-efficiency initiatives while ensuring the building operates in accordance with sustainability programs.
• Understand expense controls and successfully operate within established budgets.

What You’ll Bring

• Minimum of 5 to 10 years of progressive building operations experience and 5+ years of progressive leadership experience, including managing teams of building operators and fostering strong client and tenant relationships, preferably within retail assets.
• Proven experience preparing, writing, and presenting business cases for capital projects from budgeting through to completion.
• Demonstrated problem-solving skills when working with teams, clients, vendors, and tenants.
• Strong strategic thinking, with experience identifying and implementing innovative, cost-effective solutions.
• Knowledgeable about all aspects of emergency management and supporting emergency response teams.
• Experience writing and managing tenders for large-scale contracts (RFQs/RFPs) and preparing related client business cases.
• Proven and decisive decision-making abilities; experience working with other departments (Construction, Accounting, Leasing) is considered an asset.
• Experience working within critical systems environments.
• Experience managing and implementing ESG projects is preferred.
• SMA or FMA designation, BES, SMT, HVAC Technician certification, or a 4th/5th Class Power Engineer certification (or equivalent) is preferred.
• RPA designation, LEED AP, PMP, or an equivalent designation is considered an asset.
• Knowledge of Direct Digital Control (DDC) systems, including operation and troubleshooting.
• Ability to oversee tenant build-outs and property improvement projects.
• Experience preparing and managing property operations budgets.
• Knowledge of applicable building and fire codes.
Proficiency with Microsoft Office applications (Word, PowerPoint, Excel, etc.), smartphones, and other technology devices.
• Experience with Yardi Voyager, Yardi FM, Angus, or Building Engines work order systems.
• Valid driver’s license.

Area/Location Specific: Scarborough, ON
Approximate Salary Range for Role: $88,089 to $110,000

Our salary ranges are determined by role, level, and location. The range displayed in this job posting reflects the minimum and maximum target salary for new hires in this position across Canada. Within the range, individual compensation is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What we offer:

Innovative projects:

Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.

Career growth:

Advance your career and achieve your goals with industry-leading training and development programs.

Competitive benefits & compensation:

Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.

Collaborative culture:

Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.

Diversity, Equity & Inclusion:

Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion

Global network

Join a global team of 24,000 professionals across 70 countries, where you’ll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at [e-mail].