Operations Manager

The Tile Shoppe - Concord; Toronto; On-site; CAD 99,000 - 121,000; Full time

Benefits offered by this job

Competitive salary

20% performance bonus

Health benefits

Uncapped bonuses

Job summary

The Tile Shoppe is seeking an Operations Manager who thrives in the field, spending three days a week in our stores to coach managers, uphold merchandising standards, and drive operational excellence across Ontario locations. You will report to the President and help identify sites for future store openings while coordinating with Store Managers to enhance performance.

You’ll play a key role in growth and market intelligence, travel between GTA locations, and contribute to B2B channel

Qualifications

• Must have 5+ years of retail operations experience, preferably multi-location.

Responsibilities

• Visit 3 stores weekly to observe operations, identify issues and implement solutions.
• Travel to Moncton store once a month.
• Conduct operational audits and ensure consistent standards across locations.
• Monitor merchandising, showroom presentation and customer experience.
• Submit weekly store visit reports with observations and recommendations.
• Coach Store Managers through regular one-on-one sessions.
• Monitor KPIs and hold managers accountable for results.
• Identify locations for new stores and growth opportunities.
• Support growth of B2B channels and partnerships.

Skills

Retail operations

Multi-location management

Leadership

Field work

Travel

Communication

Job description

The Tile Shoppe is a leading tile and flooring retailer with 4 locations across Ontario and New Brunswick (Concord, Mississauga, Scarborough, and Moncton). With 60+ employees and a growing footprint, we serve both retail customers and contractors with quality products and exceptional service.

THE ROLE

We're looking for a hands-on Operations Manager who thrives on variety and being in the field. This is NOT a desk job. You'll spend 3 days a week in our stores — coaching managers, ensuring merchandising standards, monitoring performance, and driving operational excellence across all locations.

You’ll report directly to the President and work closely with our Store Managers to execute company standards and improve store performance. You will also play a key role in our growth — identifying locations for new stores as we expand.

KEY RESPONSIBILITIES

Store Operations (60% of time)

• Visit 3 stores weekly — observe operations, identify issues, implement solutions
• Travel to our Moncton store once a month
• Conduct operational audits and ensure consistent standards across all locations
• Monitor and improve merchandising, showroom presentation, and customer experience
• Track action items from store visits and ensure follow-through
• Submit weekly store visit reports with observations and recommendations

Store Manager Development (20% of time)

• Coach and develop Store Managers through regular one-on-one sessions
• Monitor individual store KPIs and hold managers accountable for results
• Share best practices across locations
• Address performance issues proactively and professionally

Market Intelligence & Growth (10% of time)

• Visit competitors regularly and report on pricing, merchandising, and trends
• Identify opportunities and threats in the market
• Identify and evaluate locations for new store openings
• Recommend actions based on competitive analysis

Business Development (10% of time)

• Support growth of Big Box Stores partnerships and other B2B channels
• Identify and pursue opportunities to increase sales and profitability

WHAT WE'RE LOOKING FOR

Must Have:

• 5+ years of retail operations experience, preferably multi-location
• Proven ability to manage multiple priorities simultaneously — you thrive on variety, not routine
• Strong leadership and coaching skills — you develop people, not just manage them
• Proactive mindset — you see problems before they're reported and bring solutions, not just issues
• Comfortable being in the field 3 days/week — this is not a desk job
• Valid driver's license and willingness to travel between GTA locations, plus once a month to Moncton
• Strong communication skills — you can give feedback that's direct but respectful

Nice to Have:

• Experience in tile, flooring, building materials, or home improvement retail
• Bilingual (English + another language)
• Experience with contractor/trade customer relationships
• Experience with new store openings or site selection

WHAT SUCCESS LOOKS LIKE

In your first 90 days:

• You've visited each store multiple times and built relationships with Store Managers
• You've identified the top 3 operational improvements needed and started implementing them
• Store Managers see you as a partner, not a threat
• You're bringing analysis and recommendations to the President, not just problems

In your first year:

• Consistent merchandising and operational standards across all 4 locations
• Measurable improvement in store performance metrics
• Store Managers are developing and taking more ownership
• You've become the operational backbone of the company

COMPENSATION & BENEFITS

• Competitive salary starting from $110,000, depending on experience
• Performance bonus: 20% of base salary on reaching company projections — UNCAPPED above target
• Additional uncapped bonus tied to profitability improvement
• Health and dental benefits
• Opportunity to make a real impact in a growing company