Operations Manager

Rentokil Initial; Halifax; On-site; CAD 60,000 - 68,000; Full time

Benefits offered by this job

Company car

Annual bonus

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match upto 3.5%

Vision care

Job summary

Rentokil Terminix in Halifax, NS is seeking an experienced Operations Manager to lead a team of pest control technicians and drive service excellence. The role focuses on aligning field operations with sales goals, ensuring client satisfaction and revenue growth while maintaining quality standards.

The ideal candidate has 3–5 years in a management role in customer service, pest control management experience, and the ability to travel within the region.

Qualifications

• 3-5 years in a management role with emphasis in customer service.
• Pest control management experience required.
• Must pass pre-employment background screen.
• Must possess a valid driver’s license and pass motor vehicle record search.

Responsibilities

• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly and yearly reports, as required.
• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management.

Skills

Customer service

Education

Bachelor’s degree

Job description

Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit renewals.

Number of vacancies:1

The job advertisement is for an existing position.

Salary Range: $60,000-$68,000 Annually

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Rentokil-Terminix is currently seeking an experienced Operations Manager in Halifax, NS to expand the existing team. The Halifax Branch is experiencing exciting growth, to support the continued expansion of our operations in Nova Scotia, we are seeking an experienced professional to join our operations management team. This position requires occasional inter-provincial travel to support broader regional coverage. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :

• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly and yearly reports, as required
• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

Requirements:

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Pest control management experience required
• Success in training, mentoring and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations
• Must pass pre-employment background screen
• Must possess a valid driver’s license and pass motor vehicle record search

Benefits:

• Company car
• Annual bonus
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match upto 3.5%
• Vision care

If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

AI technology may be used in selecting candidates for interviews.

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

We are dedicated to protecting your personal data and complying with all relevant data privacy regulations throughout the recruitment process. By applying, you consent to the processing of your data as described in our full Privacy Policy, which you can access at: https://careers.rentokil-initial.com/privacy-policy/