Operations Manager

CGS (Computer Generated Solutions); Canada; Remote; CAD 150,000 - 180,000; Full time

Job summary

CGS (Computer Generated Solutions) is looking for an experienced Operations Manager to manage training programs in a state-of-the-art biomedical supply chain. The role involves overseeing training delivery, staff management, and continuous improvement initiatives while engaging with various stakeholders. Candidates should possess a bachelor's degree and extensive experience in a management position.

Benefits

Competitive salary and benefits package

Opportunity for career growth and development

Collaborative and inclusive work environment

Virtual work from home

Qualifications

• 15+ years of experience in training delivery operations or program management.
• High proficiency in learning management systems (LMS) and Microsoft Excel.
• Certifications in training or project management are a plus.

Responsibilities

• Oversee training operations including scheduling, budgeting, and resource allocation.
• Supervise and evaluate performance of training staff.
• Collect and analyze KPIs and feedback for training effectiveness.

Skills

Project Management

Leadership

Communication

Analytical Mindset

Education

Bachelor's degree in Business Administration, Human Resources, Education, or related field

Tools

Learning Management Systems (LMS)

Microsoft Excel

MS Word

MS PowerPoint

MS SharePoint

MS Planner

Smartsheet

Job description

Get AI-powered advice on this job and more exclusive features.

CGS is seeking an experienced Operations Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a modernized, state-of-the-art biomedical supply chain and service delivery new-hire training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management of procedures, content development, human resources, and finance to execute and manage the operational aspects of the organization’s new hire training for component manufacturing, quality control, quarantine and labelling, immunohematology, and distribution audiences.

Responsibilities

• Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
• Supervise a team consisting of Instructor Supervisors, Training Delivery Administration Coordinators, and Content Management staff, providing guidance, support, and performance evaluations.
• Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede new-hire training.
• Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
• Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
• Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
• Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
• Lead the implementation of process excellence and continuous improvement initiatives.

Qualifications

• A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
• 15+ years of experience in training delivery operations, program management, or a related role.
• High proficiency in the use of:
• Learning management systems (LMS) to organize curriculums and learning object curations.
• Microsoft Excel to collect and analyze structured data used by various information management systems.
• MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.
• A strong understanding of instructional design principles and adult learning methodologies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication, leadership, and interpersonal skills.
• An analytical mindset with the ability to interpret data and make data-driven decisions.
• Certifications in training, project management, or related fields are a plus.
• A competitive salary and benefits package.
• Virtual work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Project Management

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at CGS (Computer Generated Solutions) by 2x

Sign in to set job alerts for “Operations Manager” roles.

Study Operations Manager I (Country Study Operations Manager)

Ice Cream Canada CD, Associate Operations Manager

Business Operations Manager (Canada and US ONLY)

TELUS Operations, Manager Performance Enablement - TELUS Digital

Canada CA$150,000.00-CA$180,000.00 3 days ago

Sr. Manager, Global Supply Chain Management – Custom Silicon

Operations Manager (aka. Rhythm Builder)

Revenue Operations Manager- Future Opening (Remote Canada)

Sr Manager of Operations (Maternity leave coverage contract, 8 months)

Senior Manager, Operations Systems & Data

Reinsurance Operations Excess of Loss Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.