Operations Manager

Aramark; Calgary; On-site; CAD 59,000 - 72,000; Full time

Benefits offered by this job

Time to Recharge

Comprehensive Health Benefits

Self-Directed Pension Plan

Employee Assistance Program

Inclusive Employee Resource Groups

Exclusive Perks and Discounts

Educational Assistance

Career Growth

Safe & Supportive Workplace

Job summary

Aramark Canada seeks an experienced Operations Manager, Food Services to lead dining operations in healthcare and senior living environments, ensuring an exceptional resident experience. You will be responsible for overall leadership, financial accountability, client relationship management, and compliance with Aramark and client standards, driving operational excellence and resident satisfaction.

Join a team that emphasizes safety, staff development, and collaborative problem solving, with

Qualifications

• Minimum 3–5 years of progressive management experience in food service, hospitality, healthcare, or senior living.
• Proven experience with P&L accountability, budgeting, forecasting, and contract-managed services.
• Strong communication and analytical skills with attention to detail.

Responsibilities

• Plans, administers and directs all unit activities related to food and facilities service, including financial accountability and compliance with Aramark and client standards.
• Maintains effective client and customer relations at all levels of the client organization.
• Ensures compliance with food safety, sanitation and workplace safety standards.
• Provides direction and manages performance for all employees, including coaching and development.
• Oversees staff training on food presentation, cost control, and cash handling.

Skills

P&L accountability

Budgeting

Forecasting

Contract-managed services

Leadership

Communication skills

Tools

Microsoft Office

Job description

Aramark Canada is seeking an experienced Operations Manager, Food Services with a strong background in Senior Living, Healthcare, Hospitality, or Food Service Management to oversee dining operations and deliver an exceptional resident experience.

The Operations Manager is responsible for the overall leadership and performance of the food service operation, including financial accountability, employee engagement, client relationship management, and compliance with Aramark, regulatory, and client standards. The successful candidate will ensure a high-quality dining experience for residents while maintaining operational excellence and strong financial performance.

Job Responsibilities

• The Operations Manager plans, administers and directs all unit activities related to food and facilities service, including Aramark and client financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client to provide optimal managed services and drive patient and customer satisfaction.
• Establishes and maintainseffective working relationships with other departments to provide aunified food service experience for patients, residents, visitors and employees.
• Ensures compliance to foodsafety, sanitation, and overall workplace safety standards.
• Interacts with ClientManagement and maintains effective client and customer relations at alllevels of client organization, including conducting rounding. IdentifiesAramark service expansion opportunities.
• Provides overall direction and manages performance for all employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
• Directs, staffs, and trains food service department regarding food presentation, quality, costcontrol, and cash handling.
• Develops operationalcomponent forecasts and is able to explain variances. Responsible forcomponent's accounting functions.
• Ensures compliance with allcontract obligations.

Qualifications

• Minimum of 3-5 years of progressive management experience in a food service, hospitality, healthcare, or senior living environment, with demonstrated success managing teams and meeting client expectations.

Proven experience with P&L accountability, budgeting, forecasting, and contract-managed services is required.

Strong ability to communicate effectively, both verbally and in writing, with clients, residents, customers, leadership teams, and frontline employees.

Demonstrated ability to prepare professional business correspondence, reports, presentations, and operational summaries with a high level of accuracy and attention to detail.

Strong analytical and financial acumen, with the ability to interpret financial reports, operational metrics, and performance data to support decision-making.

Proven leadership, coaching, and team development skills, with the ability to foster employee engagement and drive operational excellence.

Ability to manage confidential employee, client, and company information with professionalism and discretion.

Strong organizational, problem-solving, and time management skills, with the ability to prioritize multiple responsibilities in a fast-paced environment.

Proficiency in Microsoft Office Suite and other food service or operational management systems is considered an asset.

What We Offer

Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.

Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.

Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.

Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.

Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.

Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.

Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.

Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.

Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

The pay range for this position is $65,000.00 - $65,000.00.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.