Operations Manager

Aramark Canada; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Time to Recharge

Comprehensive Health Benefits

Future Security: Pension Plan matching

Well-Being Support: Employee EAP

Inclusive ERGs

Exclusive Perks: Discounts

Educational Assistance

Career Growth

Safe & Supportive Workplace

Job summary

Aramark Canada is seeking an experienced Operations Manager, Food Services to lead dining operations across senior living, healthcare, and hospitality environments, delivering exceptional resident experiences. The role requires strong financial accountability, client relationship management and a track record of improving service quality while maintaining regulatory compliance and cost control.

You will lead a team, collaborate with cross-functional partners, drive performance, and ensure

Qualifications

• 3–5 years of progressive management experience in a food service, hospitality, healthcare or senior living environment with a proven track record of leading teams and meeting client expectations.
• Proven experience with P&L accountability, budgeting, forecasting, and contract-managed services.
• Strong ability to communicate effectively, both verbally and in writing, with clients, residents, customers, leadership teams, and frontline employees.
• Ability to prepare professional business correspondence, reports, presentations, and operational summaries with a high level of accuracy and attention to detail.
• Strong analytical and financial acumen, with the ability to interpret financial reports, operational metrics, and performance data to support decision-making.
• Proven leadership, coaching, and team development skills to foster employee engagement and operational excellence.
• Ability to handle confidential employee, client, and company information with professionalism and discretion.
• Strong organizational, problem-solving, and time management skills in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other food service or operational management systems is an asset.

Responsibilities

• Plans, administers and directs all unit activities related to food and facilities service, including financial accountability and compliance with standards to provide optimal managed services.
• Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
• Ensures compliance with food safety, sanitation, and workplace safety standards.
• Interacts with Client Management and maintains client relations at all levels, including rounding and identifying service expansion opportunities.
• Provides direction and manages performance for all employees, including development, engagement and HR policy compliance.
• Directs, staffs, and trains staff on food presentation, quality, cost control, and cash handling.
• Develops operational forecasts and explains variances; responsible for component accounting functions.
• Ensures compliance with all contract obligations.

Skills

P&L accountability

Budgeting

Team leadership

Client relationship management

Food service management

Regulatory compliance

Education

Bachelor's degree in hospitality or related field

Tools

MS Office Suite

Food service management systems

Job description

Job Description

Aramark Canada is seeking an experienced Operations Manager, Food Services with a strong background in Senior Living, Healthcare, Hospitality, or Food Service Management to oversee dining operations and deliver an exceptional resident experience.

The Operations Manager is responsible for the overall leadership and performance of the food service operation, including financial accountability, employee engagement, client relationship management, and compliance with Aramark, regulatory, and client standards. The successful candidate will ensure a high-quality dining experience for residents while maintaining operational excellence and strong financial performance.

Job Responsibilities

• The Operations Manager plans, administers and directs all unit activities related to food and facilities service, including Aramark and client financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client to provide optimal managed services and drive patient and customer satisfaction.


• Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.


• Ensures compliance to food safety, sanitation, and overall workplace safety standards.


• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.


• Provides overall direction and manages performance for all employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.


• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.


• Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.


• Ensures compliance with all contract obligations.

Qualifications

• Minimum of 3-5 years of progressive management experience in a food service, hospitality, healthcare, or senior living environment, with demonstrated success managing teams and meeting client expectations.


• Proven experience with P&L accountability, budgeting, forecasting, and contract-managed services is required.


• Strong ability to communicate effectively, both verbally and in writing, with clients, residents, customers, leadership teams, and frontline employees.


• Demonstrated ability to prepare professional business correspondence, reports, presentations, and operational summaries with a high level of accuracy and attention to detail.


• Strong analytical and financial acumen, with the ability to interpret financial reports, operational metrics, and performance data to support decision-making.


• Proven leadership, coaching, and team development skills, with the ability to foster employee engagement and drive operational excellence.


• Ability to manage confidential employee, client, and company information with professionalism and discretion.


• Strong organizational, problem-solving, and time management skills, with the ability to prioritize multiple responsibilities in a fast-paced environment.


• Proficiency in Microsoft Office Suite and other food service or operational management systems is considered an asset.

What We Offer

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.


• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more because your health matters.


• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark helping you grow your retirement savings faster.


• Well-Being Support: Access Aramark's Employee Assistance Program for confidential resources and support for you and your family whenever you need it.


• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.


• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.


• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.


• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.


• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You’ll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you’ll be empowered to try new things and find solutions to tough problems. No matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.