Operations Manager

Westjet-Airline; Calgary; Vor Ort; CAD 90.000 - 120.000; Vollzeit

Zusammenfassung

WestJet Group at the Calgary YYC base seeks a Senior Maintenance Supervisor to lead front-line Aircraft Maintenance Engineers, providing structure and guidance to keep day-to-day operations flowing smoothly.

You will oversee staffing, safety, and quality, coordinating with Planning, MCC, Engineering and Stores to ensure adequate staffing and timely maintenance. Strong leadership, TC licensure, and commitment to safety are essential.

Qualifikationen

• Hold a valid Transport Canada Aircraft Maintenance Engineer License (M2, E, or S).
• Hold an Industry Canada Radio (Aeronautical) Certificate within six months of starting.
• Able to hold ACA and complete a maintenance release as defined in MPM Chapter 11.
• Demonstrate knowledge of industry practices and responsibilities of the role.
• Able to self-manage and work shift work.
• Strong relationship-building, leadership and coaching abilities.
• Proactive, responsive problem-solving and excellent interpersonal skills.
• Committed to WestJet values and safety culture.

Aufgaben

• Oversee maintenance personnel to ensure proper skill level and equipment/tooling is maintained for all work within the AMO scope.
• Ensure personnel use appropriate tools and manuals and keep facilities clean.
• Expedite maintenance and parts requirements while coordinating with Maintenance Control and Tech Reps to minimize scheduling impact.
• Maintain safety standards and ensure quality compliance per WestJet policies.
• Coordinate planned/unplanned maintenance with Planning, MCC, Engineering and Stores to ensure adequate staffing.
• Maintain staff schedules three months out and support staffing at the base and other locations as needed.
• Engage in hiring and performance appraisals to ensure proper staffing and skill levels.
• Provide daily leadership, guidance, coaching and performance development to AMEs.
• Report and address risks, safety or quality concerns with Senior Manager guidance.

Ausbildung

Transport Canada Aircraft Maintenance Engineer License (M2, E, or S)

Industry Canada Radio (Aeronautical) Certificate

ACA maintenance release (MPM Chapter 11)

Jobbeschreibung

Reporting to the Sr. Manager – Line Maintenance, this role will be focused on supporting the individual front-line AME's at the YYC base, providing structure and consistent guidance to keep day to day operations flowing efficiently.

Key deliverables include:

• Oversee maintenance personnel to ensure proper skill level and equipment/tooling is maintained for all work being performed within the AMO scope of work and advise the Sr Manager of any deficiencies;

• Ensure maintenance personnel use appropriate tools and technical manuals in the performance of their work, and facilities are maintained in a clean condition;

• Expedite maintenance and parts requirements while coordinating with Maintenance Control, Technical Representatives (Tech Reps) and various support staff to ensure minimal impact on scheduling during Irregular Operations (IROPS), as well as during scheduled and unscheduled work;

• Ensure Corporate Safety Promise and Standards are always maintained;

• Ensure defects are corrected and planned maintenance tasks are completed in a timely and acceptable manner through the use of appropriate tools and technical manuals while complying with WestJet policies and procedural manuals;

• Coordinate and manage planned and unplanned maintenance with Planning, MCC, Engineering, and Stores ensuring adequate staffing levels to prioritize job action on any aircraft/component requiring maintenance;

• Expedite maintenance and part requirements while coordinating with other departments, teams, and various support staff to ensure minimal impact to the schedule during IROPS and scheduled/unscheduled work;

• Maintain personnel work schedules from day of to a minimum of three months out to ensure adequate coverage for all required maintenance activities at the base;

• Partner with other Operations Managers, Out Base Managers and MCC to support staffing needs within the base and elsewhere as required;

• Engage in hiring activity and performance appraisals (probationary and annual) to ensure proper staffing and skill levels within the team;

• Ensure all maintenance personnel receives all required initial and ongoing company and technical training;

• Provide daily leadership, guidance, coaching and performance development to a crew of AMEs, building an effective, positive, and respectful maintenance team;

• Identify performance and personnel issues and take the necessary action in an effective and timely manner in consultation with the HRBP and Sr. Leadership Team as required;

• Make personnel decisions (e.g., unfit for duty) and, should a significant policy or procedure violation occur or be at risk of occurring, address and mitigate the situation immediately;

• Ensure that the various teams and stakeholders involved in daily operations are informed of any risk to the operations (i.e., maintenance concerns, safety or quality issues, resources deficiencies, etc.) and understand the options that are available via appropriate avenues (i.e., blogs, teams chats, shift report, etc.);

• Report any significant concerns arising during operations to the Senior Manager and work as a team to resolve them in a timely manner;

• Advise the Senior Manager - Line Maintenance of any resource and training requirements to support maintenance activities at the highest level;

• Be accountable for all QC responsibilities for all work performed. Rectify and report any quality escapes through the IHR system and inform the Senior Manager;

• Perform Materials duties if Materials personnel are unavailable;

• Ensure hangars, shops, equipment, and offices are maintained in an operational, clean, and safe condition. Identified issues are to be mitigated and reported immediately;

• Complete all duties with the highest level of safety in mind and report any condition or process which may adversely affect safety;

• Ensure the Company's best interest, as defined in the company code of conduct, is maintained;

• Complete a maintenance release as defined in MPM Chapter 11;

• Participate in or lead Regulatory or Company committees/meetings that are relevant to the Base/Operation;

• Perform other duties and special projects as assigned.

Experience and qualifications:

• Hold a valid Transport Canada Aircraft Maintenance Engineer License (M2, E, or S);

• Hold an industry Canada Radio (Aeronautical) Certificate within six months from the date of accepting the position;

• Able to hold ACA and complete a maintenance release as defined in MPM Chapter 11;

• Demonstrate adequate knowledge and experience of industry practices and understand the responsibilities associated with the position;

• Able to self-manage and work shift work;

• Solid track record of building relationships at all levels and with various departments/groups;

• Pro-active and responsive in finding solutions to business needs;

• Demonstrated experience in maintaining effective employee relations including ability to deliver feedback and recognition based on performance;

• Proven ability to coach, mentor and motivate team members using outstanding people skills;

• Exceptional personal OTP and performance;

• A positive role model, outwardly demonstrating WestJet values;

• Strong communication skills - both written and oral;

• Proficient in MS Office applications PowerPoint, Word, Excel and Outlook.