Operations Management Trainee

Ryder System, Inc.; Mississauga; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Paid time off

Benefits package after 30 days

Retirement benefits (DCPP RRSP DPSP)

Employee discount on Ryder stock

Safe work environment

Forbes Best Employers 2025

Job summary

Ryder System, Inc. in Mississauga, ON is seeking an Operations Management Trainee to support shop management, parts ordering, receiving, cost savings, customer retention and metric-based initiatives.

You will work cross-functionally across Operations, Asset Management, Sales, Quality and Rental. The role requires a Bachelor's degree and 1+ year in customer service with problem solving, plus strong PC skills (spreadsheets and word processing) and a basic understanding of business finance.

Qualifications

• Bachelor's Degree required.
• 1 year or more in customer service with issues resolution experience preferred.
• Strong PC knowledge including spreadsheet and word processing software.

Responsibilities

• Build and maintain customer relationships through quality interface and issue resolution.
• Handle parts ordering, receiving, cataloging and inventory tasks.
• Process purchase orders and supplier invoices.
• Coordinate with Rental to maximize utilization without harming lease customers.
• Collaborate with Sales on calls for new business and customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Oversee PM scheduling, track breakdowns and vehicle status; support technician planning.
• Perform other duties as assigned.

Skills

PC skills

Spreadsheet

Word processing

Customer service

Business finance basics

Education

Bachelor's Degree

Job description

Job Description

About Ryder For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job

Type: Full time, Permanent

Wage: $55,000 Annual Salary

Shifts: Monday - Friday 6:30am - 3:00pm (Must be flexible to work afternoon schedule 2:30pm - 11:00pm)

Location: Mississauga, ON

Why Ryder?

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment
• Recognized by Forbes as one of Canada’s Best Employers in 2025

Summary

The Operations Management Trainee will support the shop management process and assist in parts ordering, receiving, cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
• Responsible for parts ordering, receiving, cataloging, inventory etc.
• Processing of Purchase Orders and Supplier invoices
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Performs other duties as assigned.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Job Category

Operations and Support

This posting is for an existing vacancy.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below:

• Pay Type: Salaried
• Minimum Pay Range: $55,000
• Maximum Pay Range: $55,000

Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.

Authorization to Work in Canada

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail].

Company Overview

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Additional Information

Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act