Operations Management Trainee

Ryder; Kitchener; On-site; CAD 55,000; Full time

Job summary

Ryder, a leading provider of integrated transportation logistics, is seeking an Operations Management Trainee in Kitchener, ON. This full-time role will involve supporting shop management processes and ensuring high customer satisfaction through effective relationship management. With a commitment to employee growth, Ryder offers a robust benefits package and career development opportunities.

Benefits

Weekly pay

Excellent benefits package after 30 days

10 days of Paid Time Off upon hire

Retirement Pension Plans

Stock options

Qualifications

• One (1) year or more customer service with issue resolution experience preferred.
• Strong verbal and written communication skills are necessary.
• Must demonstrate an ability to work independently and within a team.

Responsibilities

• Support the shop management process focusing on cost savings and customer retention.
• Provide quality customer interface and proactive customer management.
• Coordinate with departments to ensure maximum utilization and customer satisfaction.

Skills

Customer Service

Communication

Detail oriented

Time Management

Mechanical skills

Education

Bachelor's degree

Job description

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Job Description : About Ryder

For almost 100 years Ryder has provided customers around the world with integrated transportation logistics and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time resources and expertise few companies can spare. At Ryder we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800 locations and over 40000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job :

Type : Full time / Permanent

Shifts : Mon-Fri (8 am to 4 : 30pm)

Salary : 55000 $

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description : About Ryder

For almost 100 years Ryder has provided customers around the world with integrated transportation logistics and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time resources and expertise few companies can spare. At Ryder we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800 locations and over 40000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job :

Type : Full time / Permanent

Shifts : Mon-Fri (8 am to 4 : 30pm)

Salary : 55000 $

Location : Kitchener ON

Why Ryder :

Weekly pay

Excellent benefits package after 30 days

10 days of Paid Time Off upon hire

Retirement Pension Plans

DPSP RRSP

Stock options

A safe friendly and respectful working environment

Recognized by Forbes as one of Canadas Best Employers in 2025

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings customer retention and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations Asset Management Sales Quality and Rental.

Essential Functions

Responsible for the customer relationship activities by providing quality customer interface proactive customer management issue resolution and customer satisfaction.

Coordinate with the rental department to ensure maximum utilization without compromising lease customers.

Partner with Sales staff on customer calls for new business and increased customer satisfaction.

Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.

Accountable for coordinating with Maintenance Asset Management Sales and Marketing to ensure customer satisfaction.

Ensure accurate PM scheduling and follow up breakdowns and vehicle status updates; oversee Technician work planning for efficiency training and flexibility.

Additional Responsibilities

Relocation within the business unit at the conclusion of the training program is required.

Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent follow-up practices.

Strong verbal and written communication skills.

Instills commitment to organizational goals.

Capable of multi-tasking highly organized with excellent time management skills.

Able to prioritize work.

Flexibility to operate and self-driven to excel in a fast-paced environment.

Strong mechanical skills.

Effective interpersonal skills.

Excellent influencing skills.

Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors).

Ability to work independently and as a member of a team.

Strong PC knowledge / skills to include spreadsheet and word processing software packages advanced required.

Basic understanding of Business Finance controls and metrics beginner required.

Qualifications

Bachelors degree required.

One (1) year or more customer service with issues resolution experience preferred.

Relocation within the business unit at the conclusion of the training program is required.

DOT Regulated

Category

Operations and Support

Compensation Information :

Thecompensationofferedto a candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and / or long-term incentive plan based on the level and / or ranges for the position are below :

Pay Type :

Salaried

Minimum Pay Range : 55000

Maximum Pay Range : 55000

Ryder is an Equal Opportunity Employer :

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including womenvisible minorities aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment selection and assessment you require an accommodation please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at .

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at or.

Current Employees :

If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Required Experience :

Intern

Key Skills

Abinitio,Lifting Equipment,Customer Service,Apache Commons,Business Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

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