Customer Service Management Trainee

Uline; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Management Trainee to lead and inspire a team at their state-of-the-art call center. This full-time role offers a unique opportunity to develop essential management skills while delivering legendary customer service. You’ll be empowered to set clear goals and provide constructive feedback to your team, ensuring high performance and continuous improvement. With a competitive pay structure and significant growth potential, this is the perfect chance to kickstart your career in customer service management. Join a company that values teamwork and offers comprehensive benefits from day one!

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Multiple bonus programs

Paid holidays and generous paid time off

Tuition Assistance Program

First-class fitness center

Nearby walking path

Qualifications

• Strong track record of customer-focused service and teamwork.
• Prior leadership or management experience is a plus.

Responsibilities

• Master customer service management through hands-on training.
• Manage a team of customer service representatives effectively.
• Review procedures to identify areas for improvement.

Skills

Customer Service

Team Management

Attention to Detail

Bilingual (English / Spanish)

Education

Bachelor’s Degree

Job description

Customer Service Management Trainee

Pay from $25 to $30 per hour with significant growth and earning potential!

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold - apply for this unique opportunity now!

Better together! This position is on-site, and we are looking for people who share our passion.

Full-Time Hours: Tuesday - Friday 2:30 PM to 11 PM and Saturday 10:30 AM to 7 PM

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.

• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.

• Strong track record of customer-focused service, teamwork and attention to detail.

• Prior leadership / management experience is a plus.

• Bilingual (English / Spanish) preferred.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern, air-conditioned facilities.

• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled