Operations Management Trainee

Ryder System, Inc.; Kitchener; On-site; CAD 55,000; Full time

Job summary

Join a leading transportation and logistics provider as an Operations Management Trainee. This role focuses on customer relationship management, cost-saving initiatives, and working collaboratively across various departments. Ideal candidates will have a Bachelor's degree and strong communication skills, looking to grow within the company.

Benefits

Weekly pay

Excellent benefits package after 30 days

10 days of Paid Time Off upon hire

Retirement Pension Plans

Stock options

Safe and respectful working environment

Qualifications

• Bachelor's degree required.
• One year customer service experience preferred.
• Relocation within the business unit after training required.

Responsibilities

• Manage customer relationship activities and ensure satisfaction.
• Coordinate with rental department and manage costs.
• Oversee maintenance and ensure accurate scheduling.

Skills

Detail oriented

Verbal communication

Written communication

Multi-tasking

Organization

Time management

Strong mechanical skills

Interpersonal skills

Influencing skills

PC knowledge

Education

Bachelor's degree

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description :

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job:

Type : Full time/Permanent

Shifts : Mon-Fri (8 am to 4:30pm)

Salary : 55,000 $

Location : Kitchener, ON

Why Ryder:

• Weekly pay

• Excellent benefits package after 30 days

• 10 days of Paid Time Off upon hire

• Retirement Pension Plans

• DPSP, RRSP

• Stock options

• A safe, friendly and respectful working environment

• Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.

• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.

• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.

• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.

• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.

• Strong verbal and written communication skills.

• Instills commitment to organizational goals.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Able to prioritize work.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Strong mechanical skills.

• Effective interpersonal skills.

• Excellent influencing skills.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.

• Basic understanding of Business Finance, controls and metrics beginner required.

Qualifications

• Bachelor's degree required.

• One (1) year or more customer service with issues resolution experience preferred.

• Relocation within the business unit at the conclusion of the training program is required.

DOT Regulated: No

https://drive.google.com/file/d/1EPNnDPvi7LkINtmz6K8-ICocg4GKTa4D/view?usp=sharing

Job Category: Operations and Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

55000

Maximum Pay Range:

55000

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

#wd