Operations Management Trainee

Ryder System, Inc.; Canada; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Weekly pay

Benefits after 30 days

PTO 10 days upon hire

Pension Plans and stock options

Safe work environment

Forbes Best Employers 2025

Job summary

Ryder System, Inc. in Etobicoke, Canada, is seeking an Operations Management Trainee to support shop management, cost savings initiatives, and customer retention.

You will work cross-functionally with Operations, Asset Management, Sales, Quality, and Rental to drive metrics and improvements. The role requires a Bachelor's degree and strong communication, collaboration, and organizational skills, with relocation possible after the program.

Qualifications

• Bachelor's degree is required.
• One year or more customer service with issue resolution experience preferred.
• Relocation within the business unit at the conclusion of the training program is required.
• DOT Regulated No.

Responsibilities

• Maintain strong customer interface and ensure satisfaction.
• Coordinate with rental department to maximize utilization.
• Support Sales on calls for new business and customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy compliance to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Oversee PM scheduling, breakdowns, and vehicle status updates; plan technician work.

Skills

Detail oriented

Verbal and written communication

Time management

Multitasking

Organizational skills

Interpersonal skills

Independent and team player

Education

Bachelor's degree

Tools

Excel

Word processing

Job description

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job

Type: Full time/Permanent

Shifts: Monday - Friday 1:00pm - 9:30pm with occasional Saturdays as needed

Salary: $55,000

Location: Etobicoke

Why Ryder

• Weekly pay
• Excellent benefits package after 30 days
• 10 days of Paid Time Off upon hire
• Retirement Pension Plans DPSP, RRSP Stock options
• A safe, friendly and respectful working environment
• Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
• Basic understanding of Business Finance, controls and metrics beginner required.

Qualifications

• Bachelor's degree required.
• One (1) year or more customer service with issues resolution experience preferred.
• Relocation within the business unit at the conclusion of the training program is required.
• DOT Regulated No

Our Culture & Commitment

At Ryder, you're trusted to make an impact - while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Salaried

Minimum Pay Range: 55,000

Maximum Pay Range: 55,000

Ryder is an Equal Opportunity Employer

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization to Work in Canada

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Job Category Operations and Support This posting is for an existing vacancy.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.