Operations Leader - Project Cargo & Over Dimensional

Lotus Terminals Ltd.; Surrey; On-site; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Leadership mentorship

Professional growth opportunities

Meaningful impact

Long-term company vision

Team-oriented culture

Competitive compensation

Job summary

Lotus Terminals Ltd. in Surrey invites an experienced logistics professional to step into a key leadership role. You will guide day-to-day operations, manage project cargo, and build strong customer relationships in a fast-paced environment.

We value people with leadership qualities, a proactive attitude, and a commitment to long-term growth. The role offers mentorship, supportive leadership, and resources to help the right candidate succeed within a growing team.

Qualifications

• Experience in freight forwarding, project cargo, logistics, transportation, or terminal operations.
• Strong customer service and relationship-building skills.
• Natural leadership abilities and experience leading or mentoring others.
• Calm, solutions-focused approach when under pressure.
• Excellent communication and organizational skills.
• Positive attitude and strong work ethic.
• Eagerness to learn and grow professionally.
• Long-term career mindset over merely the next job.

Responsibilities

• Lead and support day-to-day operational activities.
• Help manage project cargo, over dimensional cargo, and specialized freight movements.
• Build and maintain strong customer relationships.
• Coordinate with customers, carriers, freight forwarders, port stakeholders, and internal teams.
• Mentor and support team members while fostering a positive workplace culture.
• Identify opportunities to improve processes, service levels, and operational efficiency.
• Respond effectively to operational challenges and changing customer needs.
• Contribute to the long-term growth and success of the business.

Skills

Leadership

Customer service

Communication

Mentoring

Problem solving

Process improvement

Job description

Join a Team That's Building Something Special

At Lotus Terminals, we’re more than a logistics company. We’re a team of people who take pride in solving complex transportation and supply chain challenges while building long-term relationships with our customers and one another.

We’re looking for someone who can step into a key leadership role and continue helping us grow. This is an opportunity for an experienced logistics professional who enjoys leading people, delivering exceptional customer service, and tackling challenges in a fast-paced environment.

While experience in project cargo and freight forwarding is important, we’re equally interested in finding someone with the right attitude, leadership qualities, and desire to grow. We’ll provide support, mentorship, and the resources needed for the right person to succeed.

What You’ll Do

• Lead and support day-to-day operational activities
• Help manage project cargo, over dimensional cargo, and specialized freight movements
• Build and maintain strong customer relationships
• Coordinate with customers, carriers, freight forwarders, port stakeholders, and internal teams
• Mentor and support team members while fostering a positive workplace culture
• Identify opportunities to improve processes, service levels, and operational efficiency
• Respond effectively to operational challenges and changing customer needs
• Contribute to the long-term growth and success of the business

What We’re Looking For

• Experience in freight forwarding, project cargo, logistics, transportation, terminal operations, or a related industry
• Strong customer service and relationship-building skills
• Natural leadership abilities and experience leading or mentoring others
• Calm, solutions-focused approach when dealing with pressure and unexpected challenges
• Excellent communication and organizational skills
• A positive attitude and strong work ethic
• Eagerness to learn and grow professionally
• Someone looking for a long-term career, not simply their next job

The Ideal Person

You’re the type of person who:

• Brings positive energy to the workplace
• Enjoys working with people and helping teams succeed
• Takes ownership and follows through on commitments
• Remains composed when situations become stressful
• Is driven by finding solutions rather than assigning blame
• Wants to help build a company and culture that people are proud to be part of

What We Offer

• A supportive and collaborative leadership team
• Opportunities for professional growth and advancement
• The chance to make a meaningful impact on the business
• A respected and growing company with long-term vision
• A team-oriented culture where people genuinely care about each other’s success
• Competitive compensation based on experience