Operations Lead - Repairs

GE Vernova; Markham; On-site; CAD 92,000 - 115,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE Vernova is seeking an Operations Leader – Repairs to head the Aftersales Repair Operations for the Repair Centre for Protection relays and SAS equipment. You will work with global teams to ensure data quality, drive customer satisfaction, and deploy strategy across worldwide Grid Automation operations.

Key responsibilities include leading the Repairs team, owning repair operations strategy, and optimizing inventory and service outcomes with cross-functional partners.

Qualifications

• Bachelor’s degree in electrical/electronic engineering or equivalent.
• 5 years in Operations and Supply Chain.
• 5 years in Lean implementation.

Responsibilities

• Lead and develop the Repairs team, driving performance across SQDC objectives.
• Own repair operations strategy and alignment with business goals.
• Manage workload planning, capacity forecasting, and resource allocation.
• Coach and support team members to foster accountability and continuous improvement.
• Oversee after-sales processes, quality management, pricing structures, and compliance.
• Collaborate with Supply Chain, Engineering, R&D, and Global Support to optimize inventory and service outcomes.
• Monitor performance metrics, analyze failure trends, and lead corrective actions.
• Drive Lean and process optimization to eliminate bottlenecks and boost productivity.

Skills

Leadership

Interpersonal communication

Analytical thinking

Problem solving

Strategic thinking

Change management

Articulation of concepts

Urgency

Education

Bachelor’s degree in electrical / electronic engineering

Tools

SAP/Oracle ERP

MS Office

Job description

Job Description Summary

The Operations Leader – Repairs will lead the Aftersales Repair Operations for the Repair Centre for Protection relays, SAS equipment, etc. This role includes working cross-functionally and liaising with dispersed teams globally to ensure quality data is being captured through our aftersales specialists and following through to ensure smooth running of operations. This role will have a direct impact on customer satisfaction, product quality and strategy deployment across global operations for Grid Automation.

Job Description

Roles and Responsibilities

• Lead and develop the Repairs team, driving performance across Safety, Quality, Delivery, and Cost (SQDC) objectives.
• Own repair operations strategy, serving as the primary escalation point and aligning team activities with business goals.
• Manage workload planning, capacity forecasting, and resource allocation to ensure operational efficiency and on‑time delivery.
• Coach and support team members while fostering a high‑performance culture focused on accountability and continuous improvement.
• Oversee after‑sales processes, quality management procedures, pricing structures, and operational compliance.
• Partner with Supply Chain, Engineering, R&D, and Global Support teams to optimize inventory, manage product lifecycle challenges, and improve service outcomes.
• Monitor operational and quality performance metrics, analyze failure trends, and lead corrective and preventive improvement initiatives.
• Drive Lean methodologies and process optimization efforts to eliminate bottlenecks, increase productivity, and enhance customer satisfaction.
• Own end-to-end billable repair operations, including customer issue resolution, repair execution,

Required Qualifications

• Bachelor’s degree in electrical / electronic engineering
• 5 years of experience in Operations and Supply Chain.
• 5 years of experience in Lean implementation..

Desired Characteristics

• Strong interpersonal, influencing and communication skills.
• Positive mindset and can-do attitude.
• Experienced, authentic, and resilient leader.
• SAP/Oracle (ERP) or experience with other ERPs. Proficiency with MS office tools.
• Able to work in a dynamic and fast changing environment.
• Excellent analytical, critical thinking, trouble shooting and problem-solving skills.
• Ability to articulate technical concepts in non‑technical terms.
• Experience in protective relaying and substation automation equipment
• Strong sense of urgency.

Note:

You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation. The drug screen requirement in the background check process is not required if the role is based in Canada

For candidates applying to a Canadian-based position, the pay range for this position is between $92,300.00K and $115,400.00K CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: Discretionary annual bonus

Strong consideration will be given to Indigenous persons. The term Indigenous refers to individuals who identify as being descended from the original inhabitants (the first peoples) of what is now known as Canada. In this context, Indigenous people are First Nations, Métis and/or Inuit

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: Yes