Operations Lead - Full Time

Sephora USA, Inc; Vancouver; On-site; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits

Learning & development

Competitive pay

Job summary

Sephora Canada is hiring for a Team Lead, Operations in Vancouver. You will oversee all store operations, lead the operations team, and collaborate with the leadership team to execute Sephora standards.

The role focuses on inventory, staffing, visual merchandising, and budget management, with opportunities for growth and development within a customer-focused environment.

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store
• Proven ability to influence peers and provide feedback
• Strong store operations skills
• Effective time management and problem-solving skills

Responsibilities

• Support all operations-related aspects of a specific Sephora store location.
• Lead the store operations and ensure processes meet company standards.
• Manage inventory including shipping, receiving, and cycle counts.
• Oversee visual merchandising and ensure cleaning crews follow standards.
• Manage supplies, testers and samples within budget.
• Participate in performance management and deliver timely feedback.
• Act as Manager on Duty and engage with Beauty Advisors and clients.
• Develop budget strategies and monitor sales, staffing and payroll.

Skills

Store operations

Leadership

Staffing

Budget management

Customer service

Job description

Job ID: 291419

Store Name/Number: BC-Oakridge Park (1582)

Address: 650 West 41st Ave Unit # 3340, Vancouver, BC V5Z 2M9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

Your role at Sephora:

• As

Team Lead, Operations

• , you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.
• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stagevisuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
• Develop budget strategies.Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.