Operations Lead - Full Time

LVMH Group; Quebec; On-site; CAD 28,929 - 35,817; Full time

Job summary

Sephora Canada is seeking a Team Lead, Operations to support all operations for a Sephora store location. You will manage the Operations team, oversee staffing, overnight stock, and the overall store execution.

You will lead inventory, merchandising, budget awareness, and performance development, acting as Manager on Duty and engaging with clients on the sales floor to drive excellent customer service and store results.

Qualifications

• 1–3 years experience in a similar role at a similar-volume store.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Demonstrated time management and problem-solving abilities.

Responsibilities

• Lead the store operations and ensure execution of all operation-focused processes.
• Manage store inventory including shipping, receiving, returns, and cycle counts.
• Oversee Visual Merchandising and cleaning crews to meet standards.
• Manage supply budgets, testers, and samples.
• Participate in performance management and provide timely feedback.
• Act as Manager on Duty and engage with clients on the sales floor.
• Develop budget strategies and monitor sales, staffing, payroll and controllable expenses.

Skills

Store operations

Time management

Problem solving

Influence peers

Job description

Job Details

Job ID: 291687
Store Name/Number: QC-St Bruno (0520)
Address: 182 Boul. Des Promenades, St.Bruno-de-Montarvi, QC J3V 5K1, Canada
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Job Overview

As Team Lead, Operations, you will support all operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.

Responsibilities

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.

Qualifications

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Compensation and Benefits

The compensation ranges between CAD$21.10 - CAD$26.40 per hour. In addition, you may be eligible for performance based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.