Operations Lead - Full Time

Sephora USA, Inc; Quebec; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking a Team Lead, Operations at our QC-St Bruno (0520) store to oversee all operations. The role includes direct management of the operations team, staffing, inventory control, and visual merchandising to ensure execution of company standards.

You will lead operations, supervise budget and supplies, and participate in performance development while acting as Manager on Duty and engaging with Beauty Advisors and clients on the sales floor.

Qualifications

• 1-3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem-solving skills.

Responsibilities

• Lead operations for the store and manage all members of the Operations team.
• Oversee staffing of operations, overnight stock team and the operations leadership team.
• Ensure execution of inventory processes: shipping, receiving, returns, cycle counts.
• Lead visual merchandising and ensure on-stage visuals meet company standards.
• Manage budget and quantities of supplies, testers and samples.
• Provide timely feedback and development plans for the operations team.
• Act as Manager on Duty and engage with Beauty Advisors and clients on the sales floor.
• Develop budget strategies and monitor sales performance, staffing and payroll.

Skills

Team leadership

Store operations

Inventory management

Visual merchandising

Budgeting

Staffing

Coaching

Customer engagement

Job description

Job ID: 291687
Store Name/Number: QC-St Bruno (0520)
Address: 182 Boul. Des Promenades, St.Bruno-de-Montarvi, QC J3V 5K1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Your role at Sephora

• As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.
• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stagevisuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies.Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

• CAD$21.10 - CAD$26.40/hr
• Performance-based bonus opportunities
• Competitive benefits program
• Robust learning and development initiatives

The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.