Operations Lead - Full Time

Sephora; Langford; On-site; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Performance-based bonus

Competitive benefits

Learning & development

Job summary

Sephora Canada is seeking a Team Lead, Operations at the Langford location to guide store operations and lead the operations team to meet Sephora standards. You will supervise inventory activities, staffing, and the overnight stock team while ensuring exceptional client experiences on the sales floor.

The role emphasizes operational excellence, budgeting, and performance development, with potential for bonus opportunities and robust benefits. Training and development are prioritized.

Qualifications

• One to three years’ experience in a similar role at a similar volume store.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem-solving skills.

Responsibilities

• Lead the operations of the store and act as Manager on Duty as needed.
• Oversee inventory management including shipping, receiving, and cycle counts within company guidelines.
• Direct visual merchandising and ensure on-stage visuals meet Sephora standards.
• Manage supplies, testers and samples with budget awareness.
• Participate in performance assessments and development for the operations team.
• Engage with clients on the sales floor and provide exceptional service.
• Develop budget strategies and analyze store sales performance and staffing.

Skills

Store operations

Time management

Problem solving

Influence peers

Leadership

Job description

Job ID: 297884Store Name/Number: BC-Millstream Village (1600)Address: 2401 Millstream Road C105, Langford, BC V9B 6A3, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularVacancy Status: This position is for an existing, open vacancyYour role at Sephora:As Team Lead, Operations , you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.We’d love to hear from you if…You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.You have proven ability to influence peers and provide feedback.You can demonstrate strong store operations skills.You have demonstrated effective time management and problem-solving skills.Meaningful RewardsThe compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.