Operations Key Account Coordinator

DSV - Global Transport and Logistics; Alberta; On-site; CAD 55,000 - 85,000; Full time

Job summary

A leading company in logistics is looking for a Key Account Manager to manage client relationships and ensure efficient operations. This full-time position requires strong organizational skills, attention to detail, and experience in logistics. The role is based in Rocky View, AB, with a Monday-to-Friday schedule.

Qualifications

• 1-3 years in logistics, account management, or supply chain coordination preferred.
• Experience in beauty, retail, or consumer goods is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Act as the main liaison between DSV and the global beauty retailer.
• Oversee daily logistics operations including inbound and outbound shipments.
• Monitor key performance indicators to maintain service level agreements.

Skills

Communication

Problem-Solving

Attention to Detail

Organizational Skills

Education

Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field

Tools

Microsoft Office (Excel, PowerPoint, Word)

Warehouse Management Systems (WMS)

Transportation Management Systems (TMS)

Job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure they have what they need to be at their best. Please reach out to Human Resources if you require accommodation during the recruitment process.

Location: CAN - Rocky View County, High Plains Trail

Job Posting Title: Key Account Manager

Time Type: Full Time

Core Purpose and Essence of the Position

The Operations Account Coordinator will serve as the primary point of contact for the account, ensuring seamless execution of logistics, warehousing, and distribution services. This role requires a high level of customer relations management, strong organizational skills, attention to detail, and the ability to coordinate cross-functional teams to meet client expectations. The position's schedule is Monday to Friday, 9:00 a.m. - 5:00 p.m., on-site in Rocky View, AB.

Essential Duties and Responsibilities

Client Relationship Management

• Act as the main liaison between DSV and the global beauty retailer, ensuring clear communication and alignment on logistics operations.
• Provide proactive updates and reporting on shipments, inventory, and order fulfillment.
• Address and resolve client inquiries, concerns, and operational issues in a timely manner.

Operational Execution

• Oversee daily logistics operations, including inbound and outbound shipments, inventory management, and order processing.
• Collaborate with warehouse teams to ensure efficient handling, packaging, and distribution of beauty products.
• Monitor key performance indicators (KPIs) to maintain service level agreements (SLAs) and client expectations.

Process Improvement & Compliance

• Identify opportunities to streamline processes and improve operational efficiency.
• Ensure compliance with industry regulations, quality standards, and client-specific requirements.
• Work closely with internal teams to implement best practices and drive continuous improvement.

Reporting & Analysis

• Generate and analyze reports related to inventory levels, shipping performance, and order accuracy.
• Track and report key metrics to internal stakeholders and the client.
• Provide insights and recommendations to optimize supply chain performance.

Qualifications & Skills

• Education: Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field (preferred).
• Experience: 1-3 years in logistics, account management, or supply chain coordination (experience in beauty, retail, or consumer goods is a plus).
• Technical Skills: Proficiency in Microsoft Office (Excel, PowerPoint, Word) and experience with warehouse management systems (WMS) or transportation management systems (TMS).
• Communication: Strong written and verbal communication skills, with the ability to interact with internal teams and external clients.
• Problem-Solving: Ability to troubleshoot operational challenges and implement effective solutions.
• Attention to Detail: Highly organized with excellent time management skills.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit dsv.com and follow us on LinkedIn, Facebook, and X.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking details. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].