Operations Customer Service Representative

Intelcom | Dragonfly; Quebec; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading last-mile carrier in the e-commerce sector as an Operations Customer Service Representative. Your role will involve assisting customers and drivers while ensuring timely deliveries in a fast-paced environment. Intelcom values diverse experiences and offers part-time and full-time opportunities across Canada.

Qualifications

• Thrive on helping others with strong communication skills.
• Ability to manage various packages and data entry.

Responsibilities

• Assist customers and drivers to ensure timely deliveries.
• Manage returned packages and maintain organization.

Skills

Communication Skills

Data Entry

Problem Solving

Organizational Skills

Job description

Ride the next mile with us!

Why choose Intelcom and become one of our Operations Customer Service Representatives?

1. You thrive on helping others and finding solid solutions to ensure deliveries are completed on time by assisting customers and drivers.
2. You’ll work with a variety of people in-person, by phone, and via email, impressing them with your communication skills.
3. You enjoy a fast-paced environment and are organized to ensure all packages are accounted for and manage packages returned to the Delivery Center.
4. You are quick on the computer, enjoy data entry, report production, and working with various systems.
5. You remain calm under pressure and can manage different types of situations effectively.

If this job interests you, send us your application, and we’ll get in touch with you as soon as possible.

Roles: Warehouse – Delivery – Customer Excellence – Part Time – Full Time

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada, along with our network of independent contractors, contribute to our daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. We stand out through innovative services and delivery methods. Intelcom is undergoing a technological transformation, integrating customer experience and logistics technologies at the core of its evolution.

At Intelcom, we value diverse experiences and are committed to building an inclusive culture. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.