Operations Customer Service Representative

Intelcom | Dragonfly; Lévis; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading delivery company in Canada is looking for Operations Customer Service Representatives. You will assist customers and drivers to ensure timely deliveries, communicate effectively, and manage packages. The role is dynamic and requires good organizational and data entry skills. Candidates who thrive in fast-paced environments are encouraged to apply.

Qualifications

• Ability to assist customers and drivers effectively.
• Strong communication skills, both in-person and via phone/email.
• Organizational skills for managing packages and deliveries.
• Quick typing and data entry skills.
• Ability to manage various situations calmly.

Responsibilities

• Assist customers and drivers to ensure timely deliveries.
• Communicate effectively with a variety of individuals.
• Account for all packages and handle returns.
• Conduct data entry and report production.

Job description

Overview

Ride the next mile with us!

Why choose Intelcom and become one of our Operations Customer Service Representatives?

• You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time
• You’ll get to work with a variety of people in-person, by phone and emails wowing them with your communication skills
• You enjoy a fast pace and being organized so that all packages are accounted for and deal with the packages returned to the Delivery Center
• You’re quick on the computer and like data entry, report production and working with a variety of systems
• You’re cool as a cucumber and like to manage different types of situations.

If this job interests you, send us your application and we’ll get in touch with you as soon as possible.

Warehouse – Delivery – Customer Excellence – Part Time – Full Time

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.