Operations Coordinator (Remote - Canada)

Socket.dev; Canada; Hybrid; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Job summary

Socket.dev is seeking an experienced operations professional to oversee customer onboarding and ongoing support, ensuring smooth execution and retention. You will coordinate cross-functional workflows, improve processes, and own operational outcomes in a hands-on role.

The position emphasizes staying closely involved in day-to-day operations, resolving issues, and driving efficient workflows across teams while maintaining a customer-first focus.

Qualifications

• 5+ years of professional experience in hands-on operations roles.
• Experience leading or managing business operations with clear ownership of day-to-day execution.
• Proven ability to coordinate people, processes and cross-functional priorities.

Responsibilities

• Coordinate the customer journey from onboarding through ongoing support and retention.
• Identify pain points and ensure issues are carried through to resolution.
• Collaborate across Sales, Accounting, Software, integrations, and licensing to align ownership.

Skills

Operations management

Cross-functional coordination

Process improvement

Stakeholder communication

Project ownership

Day-to-day execution

Job description

We're looking for an experienced, hands-on operations professional to help oversee the workflows that support our customers from onboarding onward.

This role is best suited to someone with substantial experience directly managing or leading business operations - coordinating people, processes, priorities, and cross-functional work while remaining closely involved in day-to-day execution.

This is a hands-on role focused on keeping customers successful, improving processes, resolving operational issues, and making sure commitments don't fall through the cracks. This is not an executive or strategy-only position.

What You'll Do

• Coordinate the customer journey from onboarding and training through ongoing support and retention.
• Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
• Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
• Manage operational priorities, dependencies, blockers, and next steps across multiple teams.
• Build and improve business processes rather than simply following existing ones.
• Identify operational gaps, ask the right questions, and determine who needs to be involved.
• Use customer feedback and operational information to identify opportunities for improvement.
• Provide clear, concise updates and help keep operations organized end-to-end.

What We're Looking For

• 5+ years of professional experience, including substantial hands-on experience directly managing or leading business operations.
• Previous experience as an Operations Manager, Operations Lead, or in a comparable hands-on operations role with meaningful ownership of day-to-day operations.
• Experience coordinating people, processes, priorities, and cross-functional dependencies.
• Experience owning operational workflows or projects from start to finish and being accountable for the outcome.
• Demonstrated experience improving processes, resolving operational issues, and following through until completion.
• Experience working across different internal teams and priorities.
• Clear, concise professional communication.
• Interest in a stable, long-term, hands-on operations role.

• CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
• Fully remote