Operations Coordinator- Matrix Hotel

Encore Global; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Encore Global in Canada is seeking an Operations Coordinator to manage day-to-day operations, plan short-term staffing for events, and support technicians and sales staff both in the office and on-site at events.

The role involves coordinating hotel and branch workforce, ensuring excellent customer service, and maintaining clear communication across teams in a fast-paced hotel/convention center environment.

Qualifications

• 5+ years experience in the audiovisual field.
• Experience with workforce/scheduling is preferred.

Responsibilities

• Plan short-term staffing and schedule staff for events confirmed at the last minute.
• Coordinate regional workforce requests across hotel and branch operations while maintaining high service levels.
• Assist event technicians and ensure effective communication throughout operations.
• Support the technical staff during event preparation and execution.

Skills

AV experience

Scheduling

Customer service

Event support

Tools

Scheduling software

Job description

Position Overview

Operations Coordinators are responsible for managing the day-to-day operations. More specifically they plan short-term staffing, assist with scheduling/workforce management and support technicians and sales staff both in the office and at events.

Key Job Responsibilities

Short-term staff planning

• Schedule staff for events confirmed at the last minute
• Modify planning based on client needs and communicate these changes to technicians
• Complete long-term planning based on operational needs

• Responsible for coordinating regional workforce requests across both hotel and branch operations while ensuring a high level of customer service.
• Works with both branch and hotel locations to coordinate upcoming workforce needs.

Support for events

• Answer calls from event technicians and help them find solutions to various problems
• Ensure that the chain of communication is always respected
• Be aware of the progress of operations
• Assist the technical staff during the preparation of events

Job Qualifications

• 5+ years experience in the audiovisual field
• Experience with workforce/scheduling is preferred.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.